Front Desk & Guest Experience Specialist

ANEW Hotels & Resorts Pty; Pretoria; Vor Ort; ZAR 180.000 - 240.000; Vollzeit

Zusammenfassung

ANEW Hotel Hatfield seeks a Receptionist to create warm, memorable experiences for ANEW guests while ensuring efficient front desk operations and accurate financial handling.

The successful candidate will be based in Gauteng, Pretoria, Hatfield, and will support guest check-in/check-out, reservations, and rewards enrollment with a focus on service excellence and professional appearance.

Qualifikationen

• Front desk hospitality experience preferred.
• Proficient in using Opera PMS for reservations and billing.
• Excellent communication and customer service skills.
• Attention to financial accuracy and privacy.

Aufgaben

• Welcome guests with warmth and professionalism.
• Process check-in/check-out procedures.
• Enroll guests in ANEW Rewards program.
• Handle reservations and guest inquiries.
• Coordinate with other departments for guest needs.
• Maintain guest profiles and ensure privacy.
• Manage billing documentation and room status with accuracy.

Kenntnisse

Guest service excellence

Clear communication

Problem-solving

Financial accuracy

Professional appearance

Time management

Health and safety compliance

Security awareness

Tools

Opera PMS

Jobbeschreibung

ANEW Hotel Hatfield seeks a Receptionist to create warm, memorable experiences for ANEW guests while ensuring efficient front desk operations and accurate financial handling.

The successful candidate will be based in Gauteng, Pretoria, Hatfield, and will support guest check-in/check-out, reservations, and rewards enrollment with a focus on service excellence and professional appearance.