Front Office Manager (Gauteng, Pretoria, CBD)

ANEW Hotels & Resorts Pty; Pretoria; On-site; ZAR 420,000 - 660,000; Full time

Job summary

ANEW Hotel Capital is seeking a Front Office Manager to lead ANEW Hotel’s front office operations, delivering exceptional guest experiences while optimizing revenue and maintaining operational excellence. Based in Gauteng, Centurion, the role requires strong leadership and a hands-on approach.

You will drive department performance, manage occupancy targets, oversee check-in/out, VIP services, and coordinate with other departments to ensure service standards.

Qualifications

• Experience in front office management in hospitality.
• Strong leadership and people management skills.
• Proven ability to optimize revenue and occupancy.
• Excellent guest service and communication skills.
• Knowledge of Opera PMS or similar PMS required.

Responsibilities

• Lead front office operations to optimize guest experience and revenue.
• Drive department performance and implement SOPs.
• Monitor occupancy targets and budgets.
• Oversee check-in/check-out procedures and VIP services.
• Direct staff training and performance reviews.
• Coordinate interdepartmental operations and audits.
• Ensure security and compliance.

Skills

Front Office Management

Revenue optimization

Leadership

Service excellence

Guest relations

Budget control

Staff training

Compliance and security

Reservations and booking management

Communication

Time management

Tools

Opera PMS

PMS software

Job description

ANEW Hotel Capital is looking for a Front Office Manager to lead ANEW Hotel’s front office operations to deliver exceptional guest experiences while optimizing revenue and maintaining operational excellence.

The successful candidate will be based in Gauteng, Centurion.

Key Responsibilities

Strategic Leadership

• Drive department performance
• Optimize revenue strategies
• Manage occupancy targets
• Direct team development
• Control budgets
• Monitor service standards
• Implement SOPs
• Coordinate operations

Financial Management

• Control department P&L
• Monitor revenue capture
• Manage credit policies
• Track occupancy rates
• Oversee night audit
• Maintain cost controls
• Analyse performance

Guest Experience

• Ensure service excellence
• Monitor guest satisfaction
• Handle escalations
• Maintain standards
• Oversee check-in/out
• Manage VIP services
• Direct guest relations
• Resolve issues

Team Development

• Lead front office staff
• Conduct training programs
• Manage performance
• Create schedules
• Monitor standards
• Provide coaching
• Build capabilities
• Foster team culture

Operational Excellence

• Oversee systems
• Maintain documentation
• Monitor compliance
• Direct interdepartmental coordination
• Implement procedures
• Ensure security
• Manage inventory
• Support audits

Required Skills

• Leadership expertise
• Financial acumen
• Opera PMS mastery
• Guest and customer service focus
• Team development
• Problem-solving and decision-making ability
• Communication skills
• Industry experience
• Reservations and booking management
• Time management and multitasking
• Health and safety compliance
• Sales and upselling skills

Performance Metrics

• Revenue targets
• Guest satisfaction
• Team performance
• Cost control
• Occupancy rates
• Service standards
• Audit compliance
• Staff development