Front Desk & Guest Experience Specialist

CBRE Excellerate; Durban; On-site; ZAR 180,000 - 240,000; Full time

Job summary

CBRE Excellerate in Durban is seeking a professional Receptionist/Front-of-House to deliver a welcoming, efficient experience for employees, clients and visitors while supporting daily front-desk operations. You will manage the switchboard, visitor access, meeting room bookings and administrative tasks, ensuring standards align with CBRE Excellerate's service expectations.

The role requires Matric, 2–3 years in a corporate reception setting, proficiency in MS Office and strong communication,

Qualifications

• Matric/Grade 12 is essential.
• 2–3 years of reception/front-of-house or switchboard experience.
• Experience in a corporate environment, facilities management or client-focused service organization.
• Proficiency in MS Office and digital booking systems.
• Strong telephone etiquette and communication skills.

Responsibilities

• Serve as the first point of contact for visitors, clients, and staff entering the Meeting Centre, maintaining a courteous and efficient reception.
• Manage visitor registration, access cards, and security protocols.
• Maintain a neat, organised reception area at all times.

Skills

Reception experience

MS Office

Communication skills

Customer service

Telephone etiquette

Education

Matric / Grade 12

Tools

MS Office

Job description

CBRE Excellerate in Durban is seeking a professional Receptionist/Front-of-House to deliver a welcoming, efficient experience for employees, clients and visitors while supporting daily front-desk operations. You will manage the switchboard, visitor access, meeting room bookings and administrative tasks, ensuring standards align with CBRE Excellerate's service expectations.

The role requires Matric, 2–3 years in a corporate reception setting, proficiency in MS Office and strong communication,