Friendly Checkout Specialist

Papenfus Retail Consultants CC; Upington; Hybrid; ZAR 55,000 - 83,000; Full time

Benefits offered by this job

Hourly wage or annual salary

Thorough product training

Employee discounts

Cross-training opportunities

Hybrid schedule

Friendly team environment

Paid time off

Job summary

Papenfus Retail Consultants CC in Upington, Northern Cape is seeking a Customer Service Associate to join the team. You will assist customers, process transactions, handle inquiries, and support both in-store and hybrid remote tasks to ensure a positive shopping experience.

The ideal candidate must have excellent communication skills, basic math, and the ability to multitask in a fast-paced environment. Hybrid work arrangements and employee discounts are available.

Qualifications

• Minimum high school diploma or equivalent.
• Previous customer service, retail or hospitality experience preferred.
• Excellent communication and interpersonal skills.
• Friendly, positive, and helpful attitude toward customers.
• Basic math skills and proficiency with cash handling and POS systems.
• Ability to multitask in a dynamic environment.
• Willingness to work a hybrid schedule including some remote support duties.
• Basic computer literacy.

Responsibilities

• Assist customers with product information, inquiries, and in-store service needs.
• Process sales transactions accurately and efficiently using the POS system.
• Handle customer complaints and returns courteously and professionally, seeking resolutions.
• Respond to customer inquiries via phone and email, providing prompt and helpful assistance.
• Maintain a clean and organized store environment and customer service area.
• Build rapport with customers and provide personalized recommendations.
• Assist with stock management and inventory tasks as needed.
• Support online order fulfillment and customer inquiries related to e-commerce.
• Adhere to all company policies and procedures related to customer service and sales.

Skills

Customer service

Communication

Cash handling

Multi-tasking

Computer literacy

Hybrid readiness

POS experience

Education

High school diploma or equivalent

Tools

POS system

Job description

Customer Service Associate

Our client, a well-established retailer, is seeking an enthusiastic and customer-focused Customer Service Associate to join their team in Upington, Northern Cape . This role is key to providing excellent service to customers, handling inquiries, processing transactions, and ensuring a positive shopping experience. The ideal candidate is approachable, efficient, and dedicated to customer satisfaction, with the ability to work effectively in a hybrid model that balances in-office duties with potential remote support tasks. You will be the face and voice of our client, contributing directly to customer loyalty and brand image.

Key Responsibilities

• Assist customers with product information, inquiries, and in-store service needs.
• Process sales transactions accurately and efficiently using the POS system.
• Handle customer complaints and returns courteously and professionally, seeking resolutions.
• Respond to customer inquiries via phone and email, providing prompt and helpful assistance.
• Maintain a clean and organized store environment and customer service area.
• Build rapport with customers and provide personalized recommendations.
• Assist with stock management and inventory tasks as needed.
• Support online order fulfillment and customer inquiries related to e-commerce.
• Adhere to all company policies and procedures related to customer service and sales.

Requirements

• High school diploma or equivalent.
• Previous experience in customer service, retail, or a hospitality role is preferred.
• Excellent communication and interpersonal skills.
• A friendly, positive, and helpful attitude towards customers.
• Basic math skills and proficiency with cash handling and POS systems.
• Ability to multitask and work effectively in a dynamic environment.
• Willingness to work a hybrid schedule, including some remote support duties.
• Basic computer literacy.
• Ability to stand for extended periods and lift moderate weights.

Benefits

• Our client offers a competitive hourly wage or annual salary, commensurate with your experience.
• You will receive thorough training on products, services, and customer service standards.
• Employee discounts on company products are available.
• Opportunities for cross‑training and skill development are provided.
• The hybrid work arrangement offers flexibility.
• You will be part of a friendly and supportive team environment.
• Paid time off, including annual leave and public holidays, is provided.
• This role offers a great starting point for a career in retail customer service.

Customer Service Representative - Upington

Our client is looking for a diligent and customer-focused Customer Service Associate to join their team in Upington . This role is