Sales Associate - E-commerce Platforms

Placements24; Upington; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Training programs

Career progression

Job summary

Placements24 is seeking a Sales Associate in Upington, Northern Cape. The role focuses on handling customer inquiries, processing orders, and supporting the sales team to ensure a smooth sales process and high levels of customer satisfaction.

You will interact with clients and internal departments, maintain accurate records, and contribute to ongoing customer outreach initiatives. This entry-level position offers training and opportunities to grow within the e-commerce solutions space.

Qualifications

• Experience in a sales support or customer service role is advantageous.
• Excellent verbal and written communication skills.
• Strong organizational abilities and attention to detail.
• Proficiency with Microsoft Office and familiarity with CRM systems.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Assist prospective clients in understanding our e-commerce platform features and benefits.
• Process sales orders accurately and efficiently.
• Provide support to the sales team in preparing proposals and presentations.
• Maintain customer records and update sales databases.
• Follow up with clients to ensure satisfaction after the sale.
• Collaborate with the marketing team on customer outreach initiatives.
• Identify opportunities for upselling or cross-selling relevant services.
• Troubleshoot and resolve basic customer issues related to orders or services.

Skills

Customer service

Sales support

Communication

Organizational skills

Teamwork

Multitasking

Education

High school diploma

Some college

Tools

Microsoft Office

CRM software

Job description

About the Role

Our client, a rapidly growing e-commerce solutions provider, is looking for an enthusiastic and detail-oriented Sales Associate to join their team in Upington, Northern Cape . This role is crucial for supporting the sales team by managing customer inquiries, processing orders, and providing excellent customer service. You will be working closely with clients and internal departments to ensure a smooth sales process and customer satisfaction. This is an ideal opportunity for an individual starting their career in sales or looking to gain experience in the e-commerce sector within a supportive team environment. The role requires strong organizational skills and a commitment to delivering high-quality service.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Assist prospective clients in understanding our e-commerce platform features and benefits.
• Process sales orders accurately and efficiently.
• Provide support to the sales team in preparing proposals and presentations.
• Maintain customer records and update sales databases.
• Follow up with clients to ensure satisfaction after the sale.
• Collaborate with the marketing team on customer outreach initiatives.
• Identify opportunities for upselling or cross-selling relevant services.
• Troubleshoot and resolve basic customer issues related to orders or services.

Requirements

• Previous experience in a sales support, customer service, or administrative role is advantageous.
• Excellent communication and interpersonal skills, both written and verbal.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with CRM software is a plus.
• Ability to multitask and manage time effectively.
• High school diploma or equivalent required; some college education is beneficial.
• A genuine interest in e-commerce and online business solutions.
• Ability to work collaboratively within a team environment in Upington .

Benefits

• Competitive entry-level salary with potential for performance-based increases.
• Opportunity to learn and grow within the e-commerce industry.
• Comprehensive training programs.
• Contribution to medical aid and provident fund.
• Be part of a supportive and dynamic team.
• Exposure to innovative online business solutions.
• Clear pathways for career progression within the sales department.