Client Support Representative - Remote Options - WhatJobs Direct

Placements24; Upington; À distance; ZAR 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Opportunities for career advancement

Access to ongoing training and develop

Employee discounts on platform

A supportive and team-oriented work

Medical aid and retirement fund

Résumé du poste

Placements24 in Upington, South Africa, is seeking a Client Support Representative to join our customer service team. You will assist customers with inquiries, resolve issues, and ensure smooth transaction processes in a fast-paced retail environment.

The ideal candidate has strong English communication, problem-solving skills, and experience with CRM software. You will work from the Upington office and collaborate with colleagues to deliver outstanding customer care and opportunities for career

Qualifications

• Previous experience in customer service, preferably in e-commerce or retail.
• Excellent verbal and written communication skills in English.
• Strong interpersonal skills and a customer-centric attitude.
• Proficiency in using CRM software and basic computer applications.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• High school diploma or equivalent.
• Demonstrated problem-solving abilities and a proactive approach.
• Must be able to work from the office in Upington, Northern Cape, ZA.

Responsabilités

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide information on products, services, order status, and company policies.
• Troubleshoot and resolve customer complaints and issues efficiently.
• Process customer orders, returns, and exchanges according to established procedures.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Escalate unresolved issues to supervisors or relevant departments for resolution.
• Identify opportunities to improve the customer experience and service processes.
• Collaborate with team members and other departments to ensure seamless customer support.
• Assist with training new customer service representatives as needed.

Connaissances

Customer service

Communication skills

Multitasking

Problem solving

Interpersonal skills

Team collaboration

Formation

High school diploma or equivalent

Outils

CRM software

Basic computer applications

Description du poste

About the Role

Our client, a growing e-commerce platform, is seeking a Client Support Representative to join their customer service team. This role is primarily based in our **Upington, Northern Cape, ZA** office, offering a professional and collaborative work environment. You will be instrumental in assisting customers with their inquiries, resolving issues, and ensuring a smooth transaction process. We are looking for dedicated individuals with excellent communication skills and a strong commitment to customer satisfaction. The ability to multitask and manage inquiries effectively is essential. This position plays a key role in maintaining our client's reputation for outstanding customer care. The ideal candidate is detail-oriented, possesses strong problem-solving abilities, and thrives in a dynamic retail setting. This is an excellent opportunity for career advancement within the customer service sector. This role is based in **Upington, Northern Cape, ZA**.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.


• Provide information on products, services, order status, and company policies.


• Troubleshoot and resolve customer complaints and issues efficiently.


• Process customer orders, returns, and exchanges according to established procedures.


• Maintain accurate records of customer interactions and transactions in the CRM system.


• Escalate unresolved issues to supervisors or relevant departments for resolution.


• Identify opportunities to improve the customer experience and service processes.


• Collaborate with team members and other departments to ensure seamless customer support.


• Assist with training new customer service representatives as needed.

Requirements

• Previous experience in customer service, preferably in e-commerce or retail.


• Excellent verbal and written communication skills in English.


• Strong interpersonal skills and a customer-centric attitude.


• Proficiency in using CRM software and basic computer applications.


• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.


• High school diploma or equivalent.


• Demonstrated problem-solving abilities and a proactive approach.


• Must be able to work from the office in **Upington, Northern Cape, ZA**.

Benefits

• Competitive salary.


• Opportunities for career advancement and professional growth.


• Access to ongoing training and development programs.


• Employee discounts on platform products.


• A supportive and team-oriented work environment.


• Medical aid and retirement fund options.