Customer Support Associate

Placements24; Upington; On-site; ZAR 72,000 - 108,000; Part time

Benefits offered by this job

Pro-rated salary

Flexible shifts

Employee discounts

On-the-job training

Friendly work environment

Career growth

Job summary

Placements24 in Upington, Northern Cape, is seeking a friendly Customer Support Associate for an on-site part-time role. You will assist customers in-store and over the phone, provide product information, process transactions, and help resolve issues to ensure a positive shopping experience.

Ideal candidates have prior customer service or retail experience, strong communication, and reliability. Flexibility to work weekends and holidays is expected, with training and employee discounts offered.

Qualifications

• Previous customer service or retail experience is highly preferred.
• Excellent interpersonal and communication skills are essential.
• Friendly, approachable, and patient demeanor is important.
• Basic understanding of POS systems and cash handling procedures.

Responsibilities

• Greet customers warmly and assist with needs and inquiries.
• Provide information about products, promotions, and store services.
• Process customer transactions accurately using the POS system.
• Handle complaints with empathy and professionalism, escalating when necessary.
• Assist customers with returns, exchanges, and warranty claims.
• Maintain a tidy and organized customer service area.
• Answer phone calls and direct inquiries appropriately.
• Support sales staff with product information or assistance.
• Contribute to a positive shopping experience for all customers.

Skills

Customer service

Retail experience

POS experience

Team player

Punctuality

Education

High school diploma

Tools

POS systems

Job description

About the Role

Our client, a vibrant retail chain, is seeking an enthusiastic and reliable Customer Support Associate to join their team in Upington, Northern Cape . This role is focused on providing excellent in-person and phone support to customers, assisting them with inquiries, purchases, and resolving any issues they may encounter. You will be the face and voice of the brand, ensuring every customer interaction is positive and efficient. This is an on-site position within our client's accessible store location in Upington . If you have a passion for customer service and enjoy interacting with people, this part-time role is a great opportunity to develop your skills within a supportive retail environment. We are looking for individuals committed to delivering outstanding service and contributing to customer loyalty.

Key Responsibilities

• Greet customers warmly and assist them with their needs and inquiries.
• Provide information about products, promotions, and store services.
• Process customer transactions accurately using the Point of Sale (POS) system.
• Handle customer complaints and concerns with empathy and professionalism, escalating when necessary.
• Assist customers with returns, exchanges, and warranty claims.
• Maintain a tidy and organized customer service area.
• Answer phone calls and direct inquiries appropriately.
• Support sales staff by providing product information or assistance.
• Contribute to a positive shopping experience for all customers.

Requirements

• Previous customer service or retail experience is highly preferred.
• Excellent interpersonal and communication skills.
• A friendly, approachable, and patient demeanor.
• Basic understanding of POS systems and cash handling procedures.
• Ability to work effectively in a team and independently.
• High school diploma or equivalent.
• Reliable and punctual with a strong work ethic.
• Flexibility to work various shifts, including weekends and holidays, as required for a part-time role.
• A genuine desire to help customers and ensure their satisfaction.

Benefits

• Competitive pro-rated annual salary of R .
• Part-time position offering flexibility.
• Employee discounts on store merchandise.
• On-the-job training and development opportunities.
• A friendly and engaging work environment in Upington .
• Potential for career growth within the retail sector.