Customer Service Associate - Upington

Placements24; Upington; Vor Ort; ZAR 150.000 - 210.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Health benefits

Training & development

Career progression

Friendly team

Zusammenfassung

Placements24 seeks a diligent Customer Service Associate in Upington to deliver exceptional support and timely resolution of inquiries. You will be the primary contact for customers, providing information and addressing needs with professionalism.

Ideal candidates have a high school diploma and strong verbal and written communication skills, with a customer-focused mindset and ability to multitask in a busy team environment. On-the-job training and career progression are available.

Qualifikationen

• High school diploma or equivalent.
• Prior customer service experience is valued.
• Strong verbal and written communication skills.
• Basic computer literacy and familiarity with office software.
• Patience and customer-focused attitude.
• Ability to manage multiple tasks and prioritize.
• Strong interpersonal and team-oriented approach.

Aufgaben

• Handle inquiries via phone, email, and in-person.
• Resolve issues and complaints to ensure satisfaction.
• Maintain detailed records of interactions and transactions.
• Provide product information and general inquiries.
• Escalate unresolved issues to appropriate teams.
• Contribute to maintaining high customer service standards.

Kenntnisse

Verbal communication

Written communication

Customer service mindset

Multitasking

Teamwork

Basic computer literacy

Ausbildung

High school diploma

Tools

MS Office

Jobbeschreibung

About the Role

Our client is looking for a diligent and customer-focused Customer Service Associate to join their team in Upington . This role is key to ensuring our clients receive exceptional support and timely resolution of their inquiries. You will act as a primary point of contact, addressing customer needs, providing information, and resolving issues with professionalism and efficiency. We seek individuals who are attentive, possess strong communication skills, and are committed to delivering a positive customer experience. This position offers a great opportunity to contribute to a customer-centric organization and develop your skills in a supportive team environment.

Key Responsibilities

• Handle customer inquiries via phone, email, and in-person, providing clear and accurate information.
• Resolve customer issues and complaints effectively, ensuring customer satisfaction.
• Maintain detailed and organized records of customer interactions and transactions.
• Assist customers with product information, service details, and general inquiries.
• Escalate unresolved issues to the appropriate team members or departments for further action.
• Contribute to maintaining a high standard of customer service excellence.

Requirements

• High school diploma or equivalent; prior experience in a customer service role is highly valued.
• Good verbal and written communication skills.
• Basic computer literacy and familiarity with office software.
• Patience, empathy, and a strong customer-focused attitude.
• Ability to manage multiple tasks and prioritize effectively.
• Strong interpersonal skills and a team-oriented approach.

Benefits

• Competitive salary and potential for performance-related rewards.
• Access to essential health benefits .
• Opportunities for on-the-job training and skill development.
• A stable work environment with opportunities for career progression.
• Friendly team atmosphere and supportive management.