French-Speaking Customer Service Agent - Cape Town

HGS; Cape Town; On-site; ZAR 167,400 - 200,880; Full time

Benefits offered by this job

R15,000 per month

Night Shift allowance

Medical Insurance

Life and Disability cover

Fully funded transport home aftershift

Meal packs during training

Job summary

HGS Cape Town is hiring a French-speaking Customer Service Advisor to support a Canadian shipping client. This on-site role is based in Woodstock, Cape Town, and requires delivering high-quality service in French, handling delivery queries, tracking updates, and resolving issues with empathy and accuracy.

You will receive comprehensive training, work in a fast-paced contact centre, and contribute to first-contact resolution.

Qualifications

• Matric qualification or relevant contact centre experience.
• Fluent verbal and written French language skills.
• Strong customer service and problem-solving capability.
• Ability to work effectively in a fast-paced environment.
• Flexibility to work rotational shifts.

Responsibilities

• Handle inbound customer interactions in French with professionalism and empathy.
• Investigate and resolve delivery related queries accurately.
• Communicate clearly with customers regarding next steps and outcomes.
• Maintain detailed and accurate case notes and manage complaints.

Skills

French language

Customer service

Problem solving

CRM systems

Education

Matric qualification

Tools

CRM software

Job description

HGS Cape Town is hiring a French-speaking Customer Service Advisor to support a Canadian shipping client. This on-site role is based in Woodstock, Cape Town, and requires delivering high-quality service in French, handling delivery queries, tracking updates, and resolving issues with empathy and accuracy.

You will receive comprehensive training, work in a fast-paced contact centre, and contribute to first-contact resolution.