CUSTOMER SERVICE AGENT : FRENCH SPEAKING

WNS Global Services; Milnerton; Presencial; ZAR 134.000 - 201.000; Jornada completa

Descripción de la vacante

WNS Global Services in Milnerton is seeking a French-speaking Customer Service Agent to deliver reliable, high-quality support to clients and manage inquiries efficiently.

The role requires 6–12 months of customer service and call centre experience, with proficiency in MS Word, email, and typing speed. Fluency in Dutch and English with a neutral accent is essential for clear communication.

Formación

• Minimum 6–12 months customer service experience.
• Minimum 6–12 months call centre experience.
• Proficient in MS Word, Email and good typing speed.
• Neutral accent with excellent verbal and written in Dutch and English.

Responsabilidades

• Provide a reliable and trustworthy customer service.
• Identify and understand customer needs to consistently provide a high quality service.
• Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner.
• Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.
• Provide accurate information on products and services to clients to ensure consistency across the organisation.
• Promote and cross-sell the client’s products and services to complement existing products and enhance customer experience and loyalty.
• Operate customer related information systems to maintain and secure records.
• Contribute to the success of the team and the business by achieving personal targets.
• Adhere to the company and department standards, policies and procedures.

Conocimientos

MS Word

Email

Typing speed

Dutch

English

Customer orientation

Results driven

Quality focus

Planning

Organizing

Prioritizing

Pressure tolerance

Teamwork

Descripción del empleo

CUSTOMER SERVICE AGENT : FRENCH SPEAKING

• Full-time

WNS Global Services manages and operates business processes for leading global organizations. The organization custom-designs, implements and operates over 400 processes, many of them end-to-end, working as an extension of the client’s enterprise. WNS has comprehensive industry based business units focusing on different work streams.

• Provide a reliable and trustworthy customer service


• Identify and understand customer needs to consistently provide a high quality service.


• Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner.


• Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.


• Provide accurate information on products and services to clients to ensure consistency across the organisation.


• Promote and cross-sell the client’s products and services to complement existing products (where applicable) and enhance customer experience and loyalty.


• Operate customer related information systems to maintain and secure records.


• Contribute to the success of the team and the business by achieving personal targets.


• Adhere to the company and department standards, policies and procedures.

• Minimum of 6-12 months customer service experience


• Minimum of 6 – 12 months call centre experience

Required Skills:

• Proficient in MS Word, Email and good typing speed


• Neutral accent with excellent verbal and written in Dutch and English


• Customer orientation


• Results Driven


• Quality focus


• Planning, organizing and prioritizing


• Ability to work under pressure


• Ability to adapt to constant changes


• Ability to work in teams