Freight Customer Service Representative

Magnum Opus Consultants (Pty) Ltd; Pretoria; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Magnum Opus Consultants (Pty) Ltd in Pretoria is seeking a detail-oriented Freight Customer Service Representative for a US-based freight forwarding partner. This entry-level role focuses on customer communication, shipment data accuracy and booking administration, with training provided.

You will work office-based at 318 The Hillside Street, Lynnwood, and align with US Eastern Time hours; training supports your transition to the time zone. No previous freight experience required.

Qualifications

• Good computer literacy, including Microsoft Outlook and online platforms.
• Strong written and verbal communication, accuracy and organisational skills.
• Ability to follow instructions, manage priorities and learn new systems.
• Availability for US Eastern Time working hours, with some flexibility.

Responsibilities

• Capture and update shipment information across freight management systems and booking portals.
• Check records for missing or incorrect information and maintain accurate shipment details.
• Assist with quotations and converting approved quotations into bookings.
• Respond to customer enquiries and provide shipment or booking updates.
• Follow up on outstanding requests and refer operational decisions to shipment operators.
• Follow standard procedures, flag possible holds or storage disputes and communicate issues promptly.

Skills

Outlook

Communication

Data entry

Attention to detail

Job description

Location: 318 The Hillside Street, Lynnwood, Pretoria (Office-based)

Working Hours: Monday to Friday, 08:00–17:00 New York time (Eastern Time), equivalent to 14:00–23:00 or 15:00–00:00 South African time depending on US daylight saving time. Minor adjustments may be required to meet operational needs.

Compensation: Market-related salary (to be discussed in the interview)

About Magnum Opus Consultants (MOC)

Magnum Opus Consultants (MOC) is a South African employer of record and global talent partner. We employ, train and support professionals who work with international businesses across logistics, finance, technology and other specialist services.

Job Overview

We are looking for a detail-oriented Freight Customer Service Representative to support a US-based international freight forwarding business. This entry-level role involves customer communication, shipment data accuracy and booking administration. Previous freight experience is not required; training will be provided.

Key Responsibilities

Shipment Administration

• Capture and update shipment information across freight management systems and booking portals.
• Check records for missing or incorrect information and maintain accurate shipment details.
• Assist with quotations and converting approved quotations into bookings.

Customer Service and Coordination

• Respond to customer enquiries and provide shipment or booking updates.
• Follow up on outstanding requests and refer operational decisions to shipment operators.
• Follow standard procedures, flag possible holds or storage disputes and communicate issues promptly.

Qualifications and Requirements

• Good computer literacy, including Microsoft Outlook and online platforms.
• Strong written and verbal communication, accuracy and organisational skills.
• Ability to follow instructions, manage priorities and learn new systems.
• Availability for US Eastern Time working hours, with some flexibility.

Advantageous Requirements

• Customer service, administration or data-capturing experience.
• Exposure to logistics, shipment tracking or online customer portals.

Training and Development

Structured onboarding, practical systems training and support from experienced colleagues will be provided.