Customer Service Specialist – Contract Logistics

Oxyon People Solutions; Johannesburg; On-site; ZAR 223,200 - 390,600; Full time

Job summary

A logistics solutions provider is seeking a detail-oriented Customer Service Specialist to manage customer interactions and ensure order accuracy in a fast-paced logistics environment. Key responsibilities include processing orders, communicating with clients, and resolving issues. Candidates should possess a degree in Logistics, Supply Chain, or related fields, and have experience with warehouse management systems. Strong communication skills and the ability to handle financial reporting are essential for success in this role.

Qualifications

• Bachelor’s Degree or Diploma in Logistics, Supply Chain, Business, or Finance.
• Strong background in distribution or warehousing operations.
• Experience with WMS systems (K-Motion or similar).

Responsibilities

• Process customer orders received via email and EDI.
• Communicate order status and discrepancies.
• Ensure accurate invoicing and reporting.

Skills

Customer service excellence

Order processing

Data management

Communication skills

Problem-solving

Education

Bachelor’s Degree / Diploma in Logistics, Supply Chain, Business, or Finance

Tools

Warehouse Management System (WMS)

Microsoft Excel

MS Office

Job description

Location: Gauteng (travel to outsourced warehouse required)
Industry: Contract Logistics | Warehousing | Distribution | Supply Chain

Job Purpose

We are seeking a detail-oriented Customer Service Specialist to support operations within a fast-paced contract logistics environment. This role focuses on managing customer interactions, processing orders, and ensuring accurate communication between clients, warehouse teams, and transport partners. The successful candidate will play a key role in maintaining service excellence, operational efficiency, and customer satisfaction.

Key Responsibilities

Customer & Order Management

• Process customer orders received via email, written instructions, or EDI

• Capture and manage data accurately in the Warehouse Management System (WMS)

• Maintain complete and accurate order documentation

• Communicate order status, pricing, shipping dates, and potential delays

Client Communication & Issue Resolution

• Liaise with customers daily and resolve queries within agreed timelines

• Investigate and resolve shipment discrepancies (short, damaged, overdue stock)

• Handle billing and service complaints, escalating when required

• Prepare and present Monthly and Quarterly Business Reviews (MBRs & QBRs)

Logistics Coordination

• Work closely with transporters on delivery ETAs

• Collaborate with warehouse and carrier teams to trace or expedite shipments

• Ensure accurate customs and shipping documentation where applicable

Financial & Reporting Duties

• Ensure accurate and timely invoicing, including storage charges and provisions

• Support month-end closing activities (FSL)

• Compile operational statistics and customer reports

• Interpret financial data related to billing and cost calculations

Compliance & Support

• Adhere to Quality, Safety, Health & Environmental (QSHE) policies

• Provide backup support across customer accounts when needed

• Assist with additional operational or administrative tasks as required

Key Stakeholders

Internal

• Sea & Air Logistics Teams

• Finance

• Operations

• Customs

• Procurement

• Inventory Management

• General Management

External

• Clients

• Transport & Distribution Partners

• Warehousing Service Providers

Minimum Requirements

• Bachelor’s Degree / Diploma in Logistics, Supply Chain, Business, or Finance

• Strong background in distribution or warehousing operations

• Experience working with WMS systems (K-Motion or similar)

• Proficient in Microsoft Excel & MS Office

• Strong financial acumen related to billing and reporting

• Excellent communication skills (verbal and written)

• Valid driver’s license

• Willingness to take after-hours calls and travel to external warehouses