Food & Beverage Expert - Protea Hotel Midrand

Protea Hotels By Marriott®

Gauteng

On-site

ZAR 1,200,000 - 2,000,000

Full time

9 days ago

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Job summary

Protea Hotels by Marriott® is seeking an experienced Food & Beverage Director to lead all F&B operations for a luxury resort in Centurion, Gauteng. The role focuses on setting high standards for service, menu development, and profitability across restaurants, bars, room service, and catering.

The ideal candidate will have a proven track record in luxury hospitality F&B management, strong leadership, and a creative approach to menu and beverage programs, with responsibility for budgeting,

Qualifications

Extensive experience as a Food & Beverage Director or similar senior F&B management role in luxury hotels or resorts.
Proven track record of managing high-volume, upscale F&B operations.
Strong knowledge of culinary trends, wine, and spirits.
Excellent leadership, team management, and communication skills.
Proficiency in F&B management systems and financial reporting tools.
Degree in Hospitality Management, Culinary Arts, or related field desirable.
Based in Centurion, Gauteng, or willing to relocate.

Responsibilities

Oversee all aspects of food and beverage operations, including restaurants, bars, room service, and catering.
Develop and implement innovative menus and beverage programs that align with the resort's luxury positioning.
Manage the financial performance of the F&B department, including budgeting, forecasting, cost control, and P&L management.
Ensure exceptional service standards and guest satisfaction are consistently met and exceeded.
Lead, train, mentor, and develop the F&B team to foster a culture of excellence and professionalism.
Manage inventory, supplier relationships, and procurement to ensure quality and cost-effectiveness.
Ensure compliance with all health, safety, and hygiene regulations.
Collaborate with the Executive Chef and other departments to create seamless guest experiences.
Drive revenue growth through strategic pricing, promotions, and upselling techniques.
Maintain a strong presence in the outlets, engaging with guests and monitoring service quality.

Skills

Leadership

Team management

Communication

Guest relations

Problem solving

Education

Hospitality Management degree

Culinary Arts degree

Tools

F&B management systems

Job description

Showing 153 Food Beverage Expert Protea Hotel Midrand jobs in Midrand

Position Summary

Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transaction in MICROS system at time of order. Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day. Complete closing duties, including restocking items, turning off lights, etc. Present physical and accurate check to guest and process payment. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

Critical Tasks

Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
Complete appropriate safety training and certifications to perform work tasks.

Policies and Procedures

Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

General Food and Beverage Services

Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards.
Follow appropriate procedures for serving alcohol (e.g., TIPs (Training for Intervention Procedures), CARE (Control Alcohol Risks Effectively)).

Assists Management

Communicate with guests, other employees, or departments to ensure guest needs are met.

Greeting and Seating

Thank every guest upon departure, invite them to return, and wish them a fond farewell.

Closing

Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.

Beverage/Coffee Cart

Inspect the cleanliness and presentation all china, glass, and silver prior to use.

Cash/Bank Handling

Record transaction in MICROS system at time of order.

Steps of Service

Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity.
Check in with guests to ensure satisfaction with each food course and/or beverages.
Answer questions on menu selections, and check with kitchen staff whenever additional clarification is necessary.
Communicate with the kitchen regarding the length of wait for food items, recook orders, and product availability.

Critical Competencies

Interpersonal Skills

Customer Service Orientation
Team Work
Interpersonal Skills
Diversity Relations

Communications

Communication
Listening
English Language Proficiency

Personal Attributes

Dependability
Presentation
Positive Demeanor

Preferred Qualifications

Education

High school diploma/G.E.D. equivalent

Related Work Experience

At least 1 year of related work experience

Supervisory Experience

No supervisory experience is required

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

About the Role

Our client, a premier luxury resort located in the heart of Centurion, Gauteng, is seeking an experienced and innovative Food & Beverage Director to lead its diverse culinary and beverage operations. This pivotal role is responsible for setting the highest standards of quality, service, and profitability across all restaurants, bars, banqueting, and in-room dining services. The ideal candidate will have a distinguished background in luxury hospitality F&B management, a creative flair for menu development, and a proven ability to manage a high-performing team. You will be the driving force behind creating memorable dining experiences for discerning guests, managing budgets, optimizing operational efficiency, and ensuring the resort's culinary reputation remains unparalleled. This is a hands‑on, on‑site leadership position demanding strategic vision and impeccable execution within a beautiful Centurion setting.

Key Responsibilities

Oversee all aspects of food and beverage operations, including restaurants, bars, room service, and catering.
Develop and implement innovative menus and beverage programs that align with the resort's luxury positioning.
Manage the financial performance of the F&B department, including budgeting, forecasting, cost control, and P&L management.
Ensure exceptional service standards and guest satisfaction are consistently met and exceeded.
Lead, train, mentor, and develop the F&B team to foster a culture of excellence and professionalism.
Manage inventory, supplier relationships, and procurement to ensure quality and cost-effectiveness.
Ensure compliance with all health, safety, and hygiene regulations.
Collaborate with the Executive Chef and other departments to create seamless guest experiences.
Drive revenue growth through strategic pricing, promotions, and upselling techniques.
Maintain a strong presence in the outlets, engaging with guests and monitoring service quality.

Requirements

Extensive experience as a Food & Beverage Director or similar senior F&B management role in luxury hotels or resorts.
Proven track record of successfully managing high-volume, upscale F&B operations.
Strong knowledge of culinary trends, wine, and spirits.
Excellent leadership, team management, and communication skills.
Proficiency in F&B management systems and financial reporting tools.
Demonstrated ability to manage budgets, control costs, and achieve profitability targets.
Creative and innovative approach to menu engineering and beverage programming.
Exceptional guest relations and problem-solving skills.
A degree in Hospitality Management, Culinary Arts, or a related field is highly desirable.
Based in or willing to relocate to Centurion, Gauteng.

Benefits

This position offers a highly competitive salary and a comprehensive benefits package, including health insurance, generous paid time off, and retirement contributions. Employees will also benefit from discounted resort services and opportunities for international training and career advancement within the group. This is a fantastic opportunity to lead the F&B division of a prestigious resort in Centurion, Gauteng, and leave your mark on its culinary identity.

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