Fmcg Key Account Manager — Hybrid (Klerksdorp)

Placements24; Klerksdorp; On-site; ZAR 420,000 - 640,000; Full time

Benefits offered by this job

Commission on targets

Health insurance

Paid time off

Career development

Job summary

Placements24 is seeking a Client Account Manager in Klerksdorp, North West to nurture and expand relationships with key clients and maximize value from offerings.

You will be the primary contact, coordinating with sales, support and product teams to identify opportunities for upselling and ensure high client satisfaction and retention.

A strategic communicator with strong presentation and negotiation skills will thrive, contributing to revenue growth and lasting partnerships.

Qualifications

• Proven experience in account management or client relationships.
• Ability to manage multiple accounts and build relationships.
• Excellent communication, negotiation, and presentation skills.
• Strategic thinker with growth mindset.
• Experience using CRM systems.
• Klerksdorp/North West business community experience preferred.
• Bachelor's degree in Business/Marketing or related field preferred.

Responsibilities

• Manage and grow a portfolio of existing client accounts.
• Develop and maintain relationships with key decision-makers.
• Identify opportunities for upselling and cross-selling.
• Conduct client meetings, presentations, and reviews.
• Collaborate with internal teams to meet client needs.
• Monitor account health and address risks.
• Develop account plans for retention and growth.
• Provide feedback on client needs and market trends.
• Ensure timely resolution of client issues and manage expectations.

Skills

Account management

Relationship building

Communication skills

Negotiation skills

Presentation skills

CRM proficiency

Strategic thinking

Time management

Local networking

Education

Bachelor's degree in Business/Marketing

Tools

CRM software

Job description

Our client is actively seeking a dedicated and customer-focused Client Account Manager to join their team in Klerksdorp, North West. This role is central to nurturing and expanding relationships with key clients, ensuring their satisfaction and maximizing the value they receive from our client's offerings. The ideal candidate will be a skilled communicator with a strategic mindset, adept at understanding client needs and translating them into successful service delivery. You will act as the primary point of contact, building trust and fostering long-term partnerships. This is a fantastic opportunity to contribute to the growth of a respected organization and develop your career in account management. We are committed to creating a collaborative and supportive work environment where your efforts are recognized and rewarded. The successful candidate will play a vital role in driving client retention and revenue growth, ensuring a seamless and positive experience for all stakeholders. Join us and be part of a team dedicated to client success.

Key Responsibilities

• Manage and grow a portfolio of existing client accounts, acting as the main point of contact.
• Develop and maintain strong, long-lasting relationships with key decision-makers within client organizations.
• Understand client needs and business objectives, and proactively identify opportunities to provide additional value.
• Conduct regular client meetings, presentations, and business reviews to assess satisfaction and strategic alignment.
• Collaborate with internal teams (sales, support, product) to ensure client needs are met effectively and efficiently.
• Identify and pursue opportunities for upselling and cross-selling services to existing clients.
• Monitor client account health and proactively address any potential issues or risks.
• Develop account plans and strategies to ensure client retention and growth targets are met.
• Provide insights and feedback to internal teams regarding client needs and market trends.
• Ensure timely resolution of client issues and manage client expectations.

Requirements

• Proven experience as an Account Manager, Client Relationship Manager, or in a similar client-facing role.
• Demonstrated ability to manage multiple accounts and build strong client relationships.
• Excellent communication, negotiation, and presentation skills.
• Strong understanding of sales principles and customer service best practices.
• Ability to think strategically and identify opportunities for business growth.
• Proficiency in using CRM software and other account management tools.
• Self-motivated, organized, and able to manage time effectively.
• Experience working within the Klerksdorp, North West business community is advantageous.
• A proactive approach to problem-solving and a customer-centric mindset.
• Bachelor's degree in Business, Marketing, or a related field is preferred.

Benefits

Our client offers a competitive salary with performance-based commission structures, rewarding your success in managing and growing accounts. Comprehensive health insurance, including medical and dental coverage, is provided. Generous paid time off allows for a healthy work-life balance. Opportunities for professional development and career advancement are actively supported. A dynamic and collaborative team environment fosters growth and camaraderie. Retirement savings plan contributions are available. Performance bonuses are awarded for exceeding targets. Access to cutting-edge sales and CRM tools to support your role. A company culture that values client relationships and employee contributions. This role provides significant potential for career progression within a thriving organization.