Floor Supervisor (40hr) - Sportscene - Waterfall Mall

TFG Limited; Forest Hills; On-site; ZAR 180,000 - 240,000; Full time

Job summary

TFG Limited’s Sportscene Waterfall Mall store is seeking a Floor Supervisor to lead a fast-paced retail team. You will oversee daily operations, drive KPI performance, coach staff, and ensure customer-centric service that aligns with brand standards.

This full-time role requires at least 3 years retail experience with leadership exposure, matric, and the ability to multitask in a busy environment. You’ll partner with store management to optimise merchandising, visuals and service excellence.

Qualifications

• Matric certificate required.
• Retail leadership experience preferred.
• Strong communication and organisational skills.

Responsibilities

• Support store management with leadership to the store team.
• Ensure operational excellence through customer-centric service.
• Motivate and engage staff, manage priorities and tasks.
• Oversee merchandising and visual presentation standards.
• Drive KPI performance (turnover, new accounts, visuals).
• Maintain flexibility to meet business needs.

Skills

Managing the Sales Process

Planning & Organising

Service Delivery

Verbal Communication

Education

Matric certificate

Job description

Floor Supervisor (40hr) - Sportscene - Waterfall Mall

North West, South Africa (On-site)

Job Description

Responsibilities:

The ability to support the store management team to provide outstanding leadership to the store team.

Ensures the team executes operational excellence through a customer centric mindset.

Generating high levels of motivation and commitment within the store.

Allocate time effectively; handle multiple tasks and completing priorities.

Provide input and manage merchandise and visual principles.

Drive performance through the store KPI’s (e.g. turnover, rewards, new accounts, visuals. etc).

Qualification:

A Matric certificate.

Skills:

Minimum 3 years retail experience with a minimum of 1 year store leadership experience.

High flexibility and ability to adapt to different customers and situations.

A high sense of urgency with demonstrated ability to work independently.

High flexibility and ability to adapt to different customers.

An outstanding leadership, interpersonal and communication skills.

Ability to work a flexible schedule to meet the needs of the business.

Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers.

Strategic Sales Planning

Managing the Sales Process

Customer Value Management

Behaviours for success:

Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Effectively building formal and informal relationship networks inside and outside the organization.

Building strong customer relationships and delivering customer-centric solutions.

Making good and timely decisions that keep the organization moving forward.

Anticipating and adopting innovations in business-building digital and technology applications.

Creating a climate where people are motivated to do their best to help the organization achieve its objectives.

Making good and timely decisions that keep the organization moving forward.

Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.

Good verbal/ written communication skills and good organisational skills

Strong organizational and planning skills

The ability to multi-task in a fast-paced environment

The ability to work independently.

The ability to take initiative.

A high level of attention to detail

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.

Required Skills

• Managing the Sales Process
• Planning & Organising
• Service Delivery
• Verbal Communication

About Us

Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We’re a purpose-led business, and on this team, you’ll share the pride of making an impact across a whole industry.

We’re the designers, the makers, the shakers and the teams behind the scenes.

Are you with us?

About the Team

At Sportscene, you’ll be part of a brand that shapes the streetwear culture in South Africa. Work with only the best of global and local brands and be at the forefront of trend, innovation, and youth fashion. This is more than just a job—it’s an opportunity to make your mark in a culture!

Job Info

• Job Identification 14574
• Job Category Stores
• Job Schedule Full time
• Locations North West, South Africa (On-site)