Fleet Customer Care Specialist

Green Marble Recruitment Consultants; Gauteng; On-site; ZAR 134,000 - 201,000; Full time

Job summary

Green Marble Recruitment Consultants is seeking a Customer Care Consultant for on-site work in Benoni, South Africa. You will handle customer queries, troubleshoot issues, and provide solutions within a fleet management environment, maintaining records and following up on open items.

The role requires excellent communication, a professional telephone manner, and the ability to work across multiple systems while travelling within South Africa when needed.

Qualifications

• Matric.
• 2+ Years’ Customer Service / Customer Care experience.
• Previous vehicle tracking, fleet management or telematics experience is highly desirable.
• Experience with tracking or fleet management software is advantageous.
• Previous support or helpdesk experience is advantageous.
• Located in the East Rand, particularly Boksburg or Benoni, is advantageous.
• Willingness to travel within South Africa from time to time.

Responsibilities

• Handle customer queries and provide professional assistance across multiple communication channels.
• Respond to customer concerns, troubleshoot problems and provide appropriate solutions.
• Deal calmly and professionally with difficult or frustrated customers.
• Use multiple systems and applications to access information and resolve customer queries.
• Maintain accurate customer records and complete all required administration.
• Follow up on outstanding queries and ensure customers receive timely feedback.
• Escalate technical or operational issues when required.
• Build and maintain positive customer relationships.
• Work closely with internal teams to resolve customer and fleet-related issues.
• Maintain a professional telephone manner and high standard of customer service.
• Work independently while contributing effectively within a team environment.
• Travel within South Africa when required.

Skills

Customer service experience

Verbal and written communication

Telephone manner

Problem-solving

Administrative skills

Follow-up skills

Vehicle tracking / fleet management

Fleet software experience

Driver's Licence

Education

Matric

Job description

Green Marble Recruitment Consultants is seeking a Customer Care Consultant for on-site work in Benoni, South Africa. You will handle customer queries, troubleshoot issues, and provide solutions within a fleet management environment, maintaining records and following up on open items.

The role requires excellent communication, a professional telephone manner, and the ability to work across multiple systems while travelling within South Africa when needed.