Remote Telecom Customer Support Specialist

Placements24; Benoni; Hybrid; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Health insurance

Fully remote work

Training & development

Supportive team

Job summary

Placements24 seeks a dedicated Customer Service Representative to support clients in Benoni area, handling telecom-related inquiries and resolutions. You will be the first point of contact, delivering solutions and ensuring customer satisfaction, while working remotely.

Ideal candidates possess strong communication skills, experience in customer service, and proficiency with CRM systems. This full-time, remote role offers competitive pay and development opportunities within a supportive team.

Qualifications

• High school diploma or equivalent; some college is an asset.
• Previous experience in customer service, preferably in telecommunications.
• Excellent verbal and written communication skills.
• Proficient with computers and CRM software.
• Strong problem-solving skills and ability to stay calm under pressure.

Responsibilities

• Respond promptly to inquiries via phone, email, and chat.
• Troubleshoot and resolve issues, escalate when needed.
• Educate customers on service features and upgrades.
• Process activations, account changes, and cancellations.
• Maintain accurate CRM records.

Skills

Communication skills

CRM software

Problem-solving

Customer service

Education

High School Diploma

Some college

Tools

CRM software

Job description

Placements24 seeks a dedicated Customer Service Representative to support clients in Benoni area, handling telecom-related inquiries and resolutions. You will be the first point of contact, delivering solutions and ensuring customer satisfaction, while working remotely.

Ideal candidates possess strong communication skills, experience in customer service, and proficiency with CRM systems. This full-time, remote role offers competitive pay and development opportunities within a supportive team.