First-Line Helpdesk Support Analyst – Grow Your IT Skills

Placements24; Randburg; On-site; ZAR 180,000 - 320,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Retirement fund

Development programs

Paid leave

Equipment access

Employee assistance

Job summary

Placements24 is seeking a diligent Helpdesk Support Analyst to join our IT department in Randburg, Gauteng. This role provides first-line technical support to employees, diagnosing and resolving hardware, software, and network issues to keep systems running smoothly.

You will handle end-user requests via phone, email, and in person, log tickets, and escalate complex problems to senior IT staff when needed. Strong communication and a customer-focused mindset are essential.

Qualifications

• Proven experience in a helpdesk or IT support role.
• Strong knowledge of Windows operating systems and common business applications (e.g., Microsoft Office Suite).
• Experience with helpdesk ticketing systems is essential.
• Excellent problem-solving and diagnostic skills.
• Good communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Ability to work effectively both independently and as part of a team.
• A strong commitment to providing excellent customer service.
• Relevant IT certifications such as CompTIA A+ or similar are highly regarded.

Responsibilities

• Provide first-level technical support to end-users via phone, email, and in‑person for hardware, software, and network issues.
• Diagnose and resolve common IT problems, escalating more complex issues to senior IT staff when necessary.
• Install, configure, and maintain desktop computers, laptops, printers, and other peripheral devices.
• Manage user accounts, permissions, and access rights within the Active Directory environment.
• Assist with the setup and deployment of new hardware and software applications.
• Maintain accurate and detailed records of support requests, troubleshooting steps, and resolutions in the helpdesk ticketing system.
• Develop and update IT support documentation, user guides, and knowledge base articles.
• Ensure all IT equipment is managed, tracked, and maintained effectively.
• Provide basic training and guidance to users on IT best practices and system usage.

Skills

Windows OS

Office 365

Troubleshooting

Helpdesk

Communication

Tools

Active Directory

Job description

Placements24 is seeking a diligent Helpdesk Support Analyst to join our IT department in Randburg, Gauteng. This role provides first-line technical support to employees, diagnosing and resolving hardware, software, and network issues to keep systems running smoothly.

You will handle end-user requests via phone, email, and in person, log tickets, and escalate complex problems to senior IT staff when needed. Strong communication and a customer-focused mindset are essential.