Financial Services CSR: Elevate Customer Experience

Teleperformance; Cape Town; On-site; ZAR 167,000 - 234,000; Full time

Job summary

Teleperformance in Cape Town seeks a customer service professional to handle inbound and outbound calls professionally and in compliance with company directives. You will promote products and services while ensuring customer satisfaction and revenue growth for the business.

The role requires strong communication, teamwork, and integrity, with participation in accreditation modules and adherence to attendance standards. A financial services background is advantageous.

Qualifications

• Matric (high school) education.
• 6–12 months experience in Insurance/Banking/financial services.
• Experience in a Financial Sector is preferred.
• Superior oral and written communication, presentation, and interpersonal skills.

Responsibilities

• Work as part of a team to deliver Simply Brilliant customer service and improve the customer experience.
• Own the customer relationship and professionally handle all service calls.
• Respond to questions and resolve issues promptly, escalating when required.
• Record and verify accurate information from all customer interactions per Data Protection Act guidelines.
• Understand and apply the customer complaint escalation process at all times.
• Maintain confidentiality of company and client information.
• Aim to meet performance targets set by the Team Leader.
• Multitask across different call types without loss of efficiency or composure.
• Collaborate with other departments to resolve account queries, technical, and international network issues.
• Support Account and Service Managers to ensure consistency and satisfaction.
• Offer appropriate upsells and cross-sells without compromising the brand.

Skills

Excellent communication

Interpersonal skills

Problem solving

Education

Matric

Job description

Teleperformance in Cape Town seeks a customer service professional to handle inbound and outbound calls professionally and in compliance with company directives. You will promote products and services while ensuring customer satisfaction and revenue growth for the business.

The role requires strong communication, teamwork, and integrity, with participation in accreditation modules and adherence to attendance standards. A financial services background is advantageous.