Retail Call Centre Agent: Elevate CX & Sales

TFG Limited; Cape Town; On-site; ZAR 134,000 - 201,000; Full time

Job summary

TFG Limited in Cape Town is seeking an entry-level Contact Centre Agent for a fixed-term 12-month contract. You will be an ambassador for the brand, delivering exceptional customer experiences and assisting customers with solutions while maintaining sales performance.

The role focuses on customer service in a retail contact centre environment and requires a passion for people and a detail-oriented, proactive mindset.

Qualifications

• Must be aged 18–29 years.
• Matric (Grade 12).
• Available for a fixed-term 12-month contract.
• Should not have been employed permanently with a single employer for more than 1 year.
• Should not be studying full-time in the year of employment (July 2026 - June 2027).
• Should not have participated on the YES programme before.
• Transportation for the applicants own account (if applicable).

Responsibilities

• Being an ambassador for our brand and delivering amazing Customer experience.
• Exceed Customer expectations by identifying and providing them with the best possible solutions.
• Actively keeping track of sales performance against target.
• Assist with replenishing of stock to ensure the store is ready for our customers at all times.

Skills

People skills

Target driven

Multi-tasking

Independent work

Attention to detail

Education

Matric (Grade 12)

Job description

TFG Limited in Cape Town is seeking an entry-level Contact Centre Agent for a fixed-term 12-month contract. You will be an ambassador for the brand, delivering exceptional customer experiences and assisting customers with solutions while maintaining sales performance.

The role focuses on customer service in a retail contact centre environment and requires a passion for people and a detail-oriented, proactive mindset.