Financial Services Customer Experience Specialist

Teleperformance; Cape Town; On-site; ZAR 134,000 - 201,000; Full time

Job summary

Teleperformance in Cape Town seeks a dedicated customer service professional to handle customer contacts with courtesy and professionalism. You will promote Teleperformance brands while delivering quality service and driving revenue through upsell opportunities.

As part of a regulated financial-facing service, you will follow strict compliance checks and maintain data privacy. A strong communication skillset and reliability are essential for success in this role.

Qualifications

• Superior oral and written communication, presentation, and interpersonal skills.

Responsibilities

• Work as part of a team to deliver Simply Brilliant customer service.
• Own the customer relationship and process all customer service calls professionally.
• Respond to customer questions and resolve issues promptly; escalate when required.
• Record and verify accurate information from all customer interactions in compliance with Data Protection Act.
• Understand the customer complaint escalation process and follow it strictly.
• Maintain confidentiality of company and client information.
• Meet performance targets as set by Team Leader to ensure customer excellence.
• Multi-task and switch between call types without loss of efficiency or composure.
• Coordinate with other departments to resolve account queries, technical, and network-related issues.
• Support Account and Service Managers to ensure consistency and satisfaction.
• Offer up-sells and cross-sells where appropriate without harming brand.

Skills

Communication skills

Education

Matric

Job description

Teleperformance in Cape Town seeks a dedicated customer service professional to handle customer contacts with courtesy and professionalism. You will promote Teleperformance brands while delivering quality service and driving revenue through upsell opportunities.

As part of a regulated financial-facing service, you will follow strict compliance checks and maintain data privacy. A strong communication skillset and reliability are essential for success in this role.