Customer Experience & Retention Specialist

Teleperformance; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Teleperformance seeks customer service representatives to handle inbound calls, emails and chats for a range of BFSI products. You will resolve issues, retain customers and cross-sell where appropriate. The role emphasizes high-quality service and adherence to client standards.

Candidates should have 6–12 months of customer service experience, strong communication skills, and a professional telephone manner. The position is based in Cape Town with on‑site work expectations.

Qualifications

• Matric or NQF Level 4 (preferred).
• Minimum 6–12 months of experience in customer service or sales.
• Strong oral and written communication, presentation, and interpersonal skills.

Responsibilities

• Guide customers to issue resolution via phone, email, and chat.
• Convert quotes into sales focusing on retention and service.
• Educate customers on features and use cases of the product/service.
• Own the resolution journey and follow through with customers.

Skills

Customer service

Communication skills

Sales experience

Education

Matric or NQF Level 4

Job description

Teleperformance seeks customer service representatives to handle inbound calls, emails and chats for a range of BFSI products. You will resolve issues, retain customers and cross-sell where appropriate. The role emphasizes high-quality service and adherence to client standards.

Candidates should have 6–12 months of customer service experience, strong communication skills, and a professional telephone manner. The position is based in Cape Town with on‑site work expectations.