Multichannel Customer Support Specialist

Teleperformance; Cape Town; On-site; ZAR 134,000 - 167,000; Full time

Job summary

Teleperformance Cape Town is seeking Customer Service Agents to deliver high-quality customer care across multiple channels. You will match customer needs to the appropriate products and services while meeting KPI targets and upholding Teleperformance values.

The role requires excellent English, strong communication skills and comfort with computer tools. Training is provided, with growth opportunities in a regulated BFSI environment.

Qualifications

• Minimum of 6 months call centre experience (advantageous).
• Experience in customer service is a plus.
• Proficiency with office software and digital communication tools.

Responsibilities

• Handles customer contacts across voice, chat, email, and social media.
• Delivers first-class service representing Teleperformance to clients.

Skills

Customer service

Computer skills

Office tools

Email

English language

Empathy

Customer focus

Verbal communication

Written communication

Flexibility

Resilience

Self-motivation

Team player

Adaptability

Education

Matric

Tools

Office tools

Email

Internet browsers

Job description

Teleperformance Cape Town is seeking Customer Service Agents to deliver high-quality customer care across multiple channels. You will match customer needs to the appropriate products and services while meeting KPI targets and upholding Teleperformance values.

The role requires excellent English, strong communication skills and comfort with computer tools. Training is provided, with growth opportunities in a regulated BFSI environment.