Field Service Technician - Telecoms

Placements24; East London; On-site; ZAR 165,000 - 248,000; Full time

Benefits offered by this job

Competitive hourly wage

Medical benefits

Company vehicle

Tools and safety equipment

Structured training programs

Job summary

Placements24 in East London is seeking a Field Service Technician to install, maintain and repair telecommunications equipment at customer premises. You will diagnose connectivity issues and ensure reliable telecom services with clear customer communication.

You will handle on-site installations, troubleshooting for DSL, fiber, and wireless solutions, and adhere to safety standards. A hands-on problem solver with strong customer service will thrive in this role.

Qualifications

• Experience as a Field Service Technician or similar telecoms role.
• Proficient in diagnosing networking hardware and connectivity.
• Knowledge of DSL, fiber optics, and wireless tech.
• Valid driver's license and clean driving record.
• Strong customer-service skills and professional demeanor.

Responsibilities

• Install, configure, and activate telecommunications equipment at customer locations.
• Perform routine maintenance and diagnostic tests on network infrastructure and customer equipment.
• Troubleshoot and resolve technical issues related to internet, voice, and data services promptly and efficiently.
• Respond to service calls and ensure timely resolution of customer complaints and reported problems.
• Adhere to safety protocols and company standards during all field operations.
• Provide clear and concise technical support to customers, explaining service functionalities and troubleshooting steps.

Skills

Field service experience

Networking diagnostics

DSL/fiber/wireless knowledge

Driver's license

Independent worker

Job description

About the Role

Our client is seeking a dedicated and skilled Field Service Technician to join their operational team in East London . This role is vital for ensuring the seamless installation, maintenance, and repair of telecommunications equipment and services at customer premises and network points. You will be responsible for providing on-site technical support, troubleshooting connectivity issues, and ensuring customer satisfaction with their telecom services. This is an excellent opportunity for a hands-on individual who enjoys problem-solving in diverse environments and contributing directly to the reliability of telecoms networks.

Key Responsibilities

• Install, configure, and activate telecommunications equipment, including modems, routers, and set-top boxes, at customer locations.
• Perform routine maintenance and diagnostic tests on network infrastructure and customer equipment.
• Troubleshoot and resolve technical issues related to internet, voice, and data services promptly and efficiently.
• Respond to service calls and ensure timely resolution of customer complaints and reported problems.
• Adhere to safety protocols and company standards during all field operations.
• Provide clear and concise technical support to customers, explaining service functionalities and troubleshooting steps.

Requirements

• Proven experience as a Field Service Technician or in a similar technical support role, preferably in the telecoms industry .
• Proficiency in diagnosing and repairing common networking hardware and connectivity issues.
• Knowledge of various telecommunications services, including DSL, fiber optic, and wireless technologies.
• Ability to work independently, manage time effectively, and prioritize tasks in a dynamic field environment.
• Strong customer service skills and a professional demeanor.
• A valid driver's license and a clean driving record are essential.

Benefits

• Competitive hourly wage with potential for overtime pay.
• Comprehensive medical and retirement benefits.
• Company-provided vehicle, tools, and safety equipment.
• Structured training programs focusing on the latest telecoms technologies.
• Opportunities for career advancement into more specialized technical roles.