Field Service Technician - Telecom Installations

Placements24; Kempton Park; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Company vehicle

Health insurance

Overtime pay

Job summary

Placements24 is seeking a Field Service Technician to support customers in the Tembisa, Gauteng region. The role involves installing, configuring, and testing telecom equipment, diagnosing issues, and delivering strong customer service on-site.

You will handle routine maintenance, respond to service calls, and collaborate with the NOC for escalations when needed. A technical background and valid driver’s license are required.

Qualifications

• Minimum 2-3 years of field service experience in telecoms or similar.
• Solid understanding of networking fundamentals (TCP/IP, Ethernet, Wi‑Fi).
• Proficiency in installing and troubleshooting cabling (copper, fiber).
• Excellent customer service and clear communication; able to explain technical information to customers.

Responsibilities

• Install, configure, and test telecom equipment at customer premises.
• Perform routine maintenance and preventive checks on network infrastructure.
• Diagnose and resolve issues related to internet, voice, and TV services.
• Respond to service calls promptly to minimize customer disruption.
• Document all service activities and maintain accurate records.

Skills

Networking fundamentals

TCP/IP

Ethernet

Wi‑Fi

Education

High school diploma or equivalent

Technical certification in electronics or telecommunications

Tools

Diagnostic tools

Testing equipment

Job description

About the Role

Our client, a rapidly growing telecommunications provider, is looking for a dedicated and skilled Field Service Technician to join their operational team in Tembisa, Gauteng. This role is vital for ensuring the successful installation, maintenance, and repair of telecommunications equipment and services at customer premises and at various operational sites across the Tembisa region and surrounding areas. You will be the face of our client, directly interacting with customers and providing essential technical support. This is a hands-on position that requires excellent technical aptitude, strong problem-solving skills, and a commitment to delivering outstanding customer service. If you are a motivated individual with a passion for technology and a desire to build a career in the dynamic telecom industry, this is the perfect opportunity for you.

Key Responsibilities

• Install, configure, and test telecommunications equipment, including modems, routers, fiber optic cables, and related hardware.
• Perform routine maintenance and preventative checks on network infrastructure and customer premise equipment.
• Diagnose and resolve technical issues related to internet connectivity, voice services, and television services.
• Respond promptly to service calls and emergency repair requests to minimize customer disruption.
• Educate customers on the use of their installed services and equipment, providing basic troubleshooting guidance.
• Maintain accurate records of all service calls, installations, and repairs using company-provided software.
• Adhere strictly to safety protocols and company policies during all field operations.
• Collaborate with the network operations center (NOC) to **escalate** complex issues when necessary.
• Manage inventory of parts and equipment, ensuring adequate stock for service needs.

Requirements

• High school diploma or equivalent; technical certification in electronics or telecommunications is highly preferred.
• Minimum of 2-3 years of experience in a field service technician role, preferably within the telecommunications industry.
• Solid understanding of networking fundamentals, including TCP/IP, Ethernet, and Wi-Fi.
• Proficiency in installing and troubleshooting various types of telecommunications cabling (copper, fiber optic).
• Experience with diagnostic tools and testing equipment relevant to telecommunications.
• Excellent customer service and communication skills, with the ability to explain technical information clearly.
• Ability to work independently, manage time effectively, and handle physically demanding tasks.
• Valid driver's license and a clean driving record are essential.
• Must be available to work flexible hours, including weekends and occasional holidays, as required by service demands.
• Must reside within or be able to reliably commute to Tembisa, Gauteng.

Benefits

Our client offers a competitive salary, along with performance incentives and overtime pay. A company vehicle, fuel card, and mobile phone are provided for work-related travel. Comprehensive training on new technologies and products is available. Employees are eligible for health insurance and other standard benefits. Opportunities for career advancement within the company are significant for motivated individuals.