Field Service Technician - Mobility Solutions

Placements24; Benoni; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Company vehicle

Travel expense reimbursement

Health insurance

Job summary

Placements24 seeks a Field Service Technician to install, configure and test mobility equipment at client sites in Benoni. You will perform routine maintenance and diagnostics, troubleshoot on-site and remotely, and maintain detailed service reports. You will also manage inventory and provide end-user training on operation of equipment.

The role combines hands-on field work with administrative tasks from a local hub or remote location, and occasional travel across client sites within the region.

Qualifications

• Proven experience as Field Service Technician or similar role.
• Strong knowledge of electronic systems and mechanical repairs.
• Excellent customer service and communication skills.
• Willingness to travel frequently within Benoni region.

Responsibilities

• Install, configure, test mobility equipment at client locations.
• Perform routine maintenance, diagnostics, and repairs on equipment.
• Troubleshoot issues on-site and remotely with timely solutions.
• Maintain detailed service reports including parts used and time spent.
• Manage service inventory and ensure parts availability for repairs.
• Provide technical training and support to end-users on equipment operation.

Skills

Field service

Customer service

Diagnostic tools

Travel readiness

Education

Technical certification or related degree

Tools

Diagnostic software

Reporting tools

Job description

About the Role

Our client is seeking a skilled and customer-focused Field Service Technician to provide installation, maintenance, and repair services for mobility solutions and equipment in the Benoni area. This hybrid role involves significant travel to client sites, coupled with administrative tasks performed remotely or from a local hub. You will be responsible for ensuring that our clients' equipment operates at peak performance, offering technical support and delivering exceptional service. The ideal candidate has a strong technical aptitude, excellent problem-solving skills, and a commitment to providing reliable support and solutions in a dynamic field service environment, representing the company with professionalism and technical expertise.

Key Responsibilities

• Install, configure, and test mobility equipment and related systems at client locations.
• Perform routine maintenance, diagnostic testing, and repairs on faulty equipment.
• Troubleshoot technical issues remotely and on-site, providing timely and effective solutions.
• Maintain detailed service reports, including actions taken, parts used, and time spent.
• Manage service inventory and ensure necessary parts are available for repairs.
• Provide technical training and support to end-users on equipment operation.

Requirements

• Proven experience as a Field Service Technician or in a similar technical support role.
• Strong understanding of electronic systems, mechanical repairs, and diagnostic tools.
• Excellent customer service and communication skills.
• Ability to travel frequently to client sites within the Benoni region and surrounding areas.
• Proficiency in using diagnostic software and reporting tools.
• Relevant technical certifications or a degree in a related technical field are advantageous.

Benefits

• Competitive salary and performance-based bonuses.
• Company vehicle, fuel card, and travel expense reimbursement.
• Comprehensive health, dental, and vision insurance.
• Opportunities for advanced technical training.
• Supportive team culture focused on client satisfaction.