Field Service Technician - East London

Placements24; East London; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Medical aid

Retirement fund contributions

Company vehicle

Fuel card

Mobile phone

Professional development

Remote-first culture

Performance bonuses

Paid time off

Job summary

Placements24 is seeking a skilled Field Service Technician to install, maintain, and repair equipment across the East London region. This remote-first role requires strong diagnostic capabilities and a customer-focused approach to deliver on-site service and prompt issue resolution.

You will operate primarily in East London with travel to client sites, maintaining detailed service records and staying current with product knowledge. A self-starter mindset and reliable transportation are essential.

Qualifications

• Proven experience as a Field Service Technician or similar role.
• Strong technical aptitude with ability to diagnose mechanical, electrical, or software issues.
• Excellent problem-solving and diagnostic skills.
• Strong customer service orientation with clear communication.
• Ability to work independently and manage time in a remote setting.
• Valid driver's license and clean driving record for travel.

Responsibilities

• Install new equipment and systems per technical specs and client requirements.
• Perform preventive maintenance for optimal performance and longevity.
• Diagnose and troubleshoot issues and provide timely repair solutions.
• Respond to service calls and client inquiries professionally.
• Maintain records of service activities using remote reporting tools.
• Manage inventory of parts and tools for service calls.
• Ensure safety protocols and company policies are followed.
• Stay updated on product knowledge and technical advancements.
• Deliver high-quality technical support to East London clients.

Skills

Customer service

Problem solving

Time management

Independent work

Communication

Tools

Remote diagnostic tools

Remote reporting tools

Job description

About the Role

Our client is seeking a highly skilled and motivated Field Service Technician to join their dynamic team, operating remotely with primary coverage in the East London, Eastern Cape region. This critical role involves providing on-site installation, maintenance, and repair services for a range of specialized equipment. The ideal candidate will possess strong technical expertise, excellent diagnostic abilities, and a commitment to delivering exceptional customer service. This is a unique opportunity for a self-starter to manage their territory effectively and contribute to the success of a leading organization, all while enjoying the benefits of a remote-first work environment. You will be the primary technical point of contact for clients in the area.

Key Responsibilities

• Perform installations of new equipment and systems according to technical specifications and client requirements.
• Conduct routine preventive maintenance to ensure optimal equipment performance and longevity.
• Diagnose and troubleshoot technical issues, providing timely and effective repair solutions.
• Respond to service calls and customer inquiries promptly and professionally.
• Maintain accurate and detailed records of all service activities, including work performed, parts used, and time spent, utilizing remote reporting tools.
• Manage inventory of parts and tools, ensuring necessary supplies are available for service calls.
• Adhere to all safety protocols and company policies during field operations.
• Communicate effectively with the support team, sharing technical insights and customer feedback.
• Stay updated on product knowledge and technical advancements through ongoing training.
• Ensure client satisfaction by delivering high-quality technical support and service in the East London region.

Requirements

• Proven experience as a Field Service Technician or in a similar technical support role.
• Strong technical aptitude and ability to troubleshoot complex mechanical, electrical, or software issues related to the company's products.
• Proficiency in reading and interpreting technical manuals, schematics, and diagnostic reports.
• Excellent problem-solving skills and a systematic approach to diagnosing and resolving technical challenges.
• Strong customer service orientation with excellent communication and interpersonal skills.
• Ability to work independently and manage time effectively in a remote work setting.
• Must be self-motivated , organized, and able to prioritize tasks efficiently.
• A valid driver's license and a clean driving record are mandatory for travel to client sites.
• Flexibility to travel as required within the assigned service territory around East London .
• Experience with remote diagnostic tools and reporting software is highly advantageous.

Benefits

Our client offers a competitive salary and a comprehensive benefits package, including medical aid and retirement fund contributions. Opportunities for continuous professional development and advanced technical training are provided. A company vehicle, fuel card, and mobile phone are supplied for business use. Our client fosters a remote-first culture that values autonomy and work-life balance. Performance-based bonuses and recognition are awarded. Generous paid time off and holiday leave are standard. This role provides the opportunity to work with leading technology and be a key player in delivering excellent service to clients in the East London area and surrounding regions, offering the flexibility and independence of a remote position.