Field Service Engineer - Telecommunications Infrastructure

Placements24; Benoni; Hybrid; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Company vehicle and fuel card

Mobile phone provided

Performance-based bonuses

Hybrid work model

Career development and training

Job summary

Placements24 is seeking a Field Service Engineer to support Benoni, Gauteng region with installation, maintenance and troubleshooting of telecommunications infrastructure. The role balances on-site fieldwork with remote planning and admin tasks, requiring a strong technical background and independent work style.

Responsibilities include installing equipment, performing maintenance, diagnosing issues, and maintaining records. Travel within the region and occasional on-call work are expected.

Qualifications

• Requires degree in electrical/telecoms or related field.
• Minimum 3 years in field service for telecom or networking equipment.
• Experience installing, maintaining and troubleshooting telecom systems.
• Ability to read technical manuals and network diagrams.

Responsibilities

• Install, configure, and commission telecom equipment at client sites.
• Perform preventative maintenance to ensure reliability.
• Diagnose hardware and software issues on base stations, routers and switches.
• Respond to outages and restore services promptly.
• Interpret blueprints and diagrams to guide work.
• Maintain service-call records in the management system.
• Collaborate with remote support teams to resolve issues.
• Adhere to safety regulations and company standards.
• Manage field inventory and parts readiness.
• Provide on-site guidance to clients on operation and basic troubleshooting.
• Participate in remote team meetings to review projects and metrics.

Skills

RF principles

Cellular network architecture

Troubleshooting

Communication skills

Education

Bachelor's degree in Electrical Engineering or Telecommunications

Tools

Network diagnostic tools

Testing equipment

Job description

About the Role

Our client, a leading innovator in telecommunications network solutions, is seeking a talented Field Service Engineer to join their team, serving the Benoni, Gauteng region. This hybrid role balances essential on-site fieldwork with remote administrative and planning tasks, offering a dynamic work experience. You will be responsible for the installation, maintenance, and troubleshooting of sophisticated telecommunications infrastructure, including base stations, transmission equipment, and network hardware. The ideal candidate possesses a strong technical background in telecommunications, excellent diagnostic skills, and the ability to work independently in the field while effectively communicating progress and issues remotely. This is a key role in ensuring the seamless operation of critical communication networks.

Key Responsibilities

• Install, configure, and commission telecommunications equipment at various client sites.
• Perform routine preventative maintenance and inspections on network infrastructure to ensure optimal performance and reliability.
• Diagnose and troubleshoot hardware and software issues related to base stations, routers, switches, and other network components.
• Respond to service outages and technical issues, working efficiently to restore services promptly.
• Interpret technical documentation, blueprints, and network diagrams to guide installation and repair activities.
• Maintain accurate records of all service calls, including work performed, parts used, and resolution steps, using the company's service management system.
• Collaborate with remote support teams and engineers to resolve complex technical problems.
• Ensure all installations and maintenance activities adhere to safety regulations and company standards.
• Manage field inventory of equipment and spare parts, ensuring readiness for deployment.
• Provide technical assistance and guidance to clients on-site regarding equipment operation and basic troubleshooting.
• Participate in remote team meetings to discuss ongoing projects, challenges, and performance metrics.

Requirements

• A relevant tertiary qualification in Electrical Engineering, Telecommunications, or a related technical field.
• Minimum of 3 years of experience in field service for telecommunications or networking equipment.
• Proven ability to install, maintain, and troubleshoot complex telecommunications systems.
• Strong understanding of RF principles, cellular network architecture, and transmission technologies.
• Proficiency with network diagnostic tools and testing equipment.
• Ability to read and interpret technical manuals, schematics, and network diagrams.
• Excellent problem-solving, analytical, and critical thinking skills.
• Strong communication and interpersonal skills, with the ability to interact professionally with clients.
• A valid driver's license and a clean driving record are essential.
• Flexibility to travel within the assigned region and work occasional off-hours or on-call as required.

Benefits

• Our client offers a competitive salary and benefits package, including performance-based bonuses.
• This hybrid role provides a balance between fieldwork and remote administrative duties.
• Opportunities for continuous professional development and training in the latest telecommunications technologies are provided.
• Our client invests in their employees' growth, offering clear career progression paths.
• You will work with state-of-the-art telecommunications equipment and contribute to essential network infrastructure.
• A company vehicle, fuel card, and mobile phone are provided for business use.