Field Service Engineer – Print Equipment & On-Site Tech

Konica Minolta Business Solutions Australia; Adelaide; On-site; ZAR 801,000 - 1,030,000; Full time

Job summary

Konica Minolta Australia is seeking a Field Service Engineer for our South Australian branch. You will install, maintain and support Colour and B/W print equipment, ancillary products, and software solutions on-site, reporting to the SA State Service Delivery Manager.

Ideal candidates have strong technical aptitude, customer service focus and a proactive approach with a willingness to learn and develop in a hands-on environment. A current driving licence and compliance checks are required.

Qualifications

• Demonstrated experience in a similar technical or field-based role.
• Solid IT/networking knowledge and related technologies.
• Excellent verbal and written communication with customers and stakeholders.
• Strong customer service focus and professional approach.

Responsibilities

• Install, maintain and support Colour and B/W print equipment and related software.
• Provide on-site corrective and preventative maintenance for customer equipment.
• Report to the SA State Service Delivery Manager and document activities.
• Build positive relationships with customers and ensure high levels of satisfaction.

Skills

Technical aptitude

Customer service

Communication skills

Problem solving

Willingness to learn

Proactive

Education

Driver's Licence

Working with Children Check

Tools

IT networking knowledge

Job description

Are you looking at building a career within the Print Industry for a global company with a great culture that will invest in your ongoing training and development?

Konica Minolta is a market-leading provider of trusted technology solutions to help Australian organisations keep pace with the needs of the future workplace through innovation and investment technology solutions thatleveragethe technology of tomorrow, today. Our people make this possible and as an organisation, we offer workplace flexibility, support diversity and promote events and activities to support wellbeing. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles.

About the Role

We are looking for a Field Service Engineer to join our South Australian branch. In this hands-on role, you will be responsible for the installation, maintenance and support of Colour and B&W print equipment, ancillary products, and associated software and service solutions.

As part of the South Australian Service Team, you will help deliver a high level of customer satisfaction by providing on-site corrective and preventative maintenance for customer equipment, reporting to the SA State Service Delivery Manager.

Previous experience in the print industry is desirable but not essential. We welcome applicants with a strong technical aptitude who are looking to start or develop their career in a hands-on technical role, with excellent learning and development opportunities.

Key Requirements

We’re looking for someone who enjoys working with technology, solving problems and helping customers.

You’ll ideally bring:

• Strong technical, mechanical and/or electrical aptitude, with a natural ability to troubleshoot and solve problems.
• A positive, professional approach and a genuine passion for delivering great customer service.
• Strong communication and interpersonal skills, with the confidence to work directly with customers and build positive relationships
• A willingness to learn, develop new skills and take on new challenges in a hands-on technical environment.
• A proactive approach and willingness to go above and beyond to support our customers.

Essential Requirements for this Role

• Demonstrated experience in a similar technical or field-based role, with sound knowledge of IT, networking and related technologies
• Strong verbal and written communication skills, with the ability to communicate effectively with customers and stakeholders
• A strong customer service focus and professional approach
• Excellent organisational and time management skills, with the ability to manage competing priorities effectively
• A current Driver’s Licence and Working with Children Check. Additional certifications or security clearances may also apply.
• The successful candidate will be required to complete relevant background checks in accordance with Konica Minolta’s compliance requirements.

Why Konica Minolta?

At Konica Minolta, you’ll be part of a collaborative and supportive team culture where you’re empowered to contribute your ideas, make a difference and continue developing both personally and professionally.

We are committed to creating an inclusive, fair and respectful workplace where everyone feels valued and supported. Our commitment to diversity and inclusion is underpinned by strong ethical practices and corporate responsibility.

Konica Minolta is committed to creating an inclusive, fair and supportive workplace where everyone feels valued and respected. Our progressive workplace policies, including paid parental leave, flexible working arrangements and domestic and family violence support, are designed to support our people through all stages of their lives.

Equal Opportunities

We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion or disability.

If you require any adjustments/assistance during the recruitment process please reach out to [e-mail]

Join our Team and thrive in an environment built on strong Collaboration, continuous Learning and personal Growth. Everyday at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.