Digital Printing Counter Sales Consultant

South Africa; Cape Town; Presencial; ZAR 120 000 - 180 000; Tempo integral

Resumo da oferta

ORMS Central Cape Town is seeking a customer-focused team member to guide clients through their printing journey from concept to collection. You will upsell thoughtfully, manage stock, and ensure a flawless checkout experience using the ORMS Create and Print software.

The role requires excellent communication, empathy, and adaptability to a diverse community. A photography background and Photoshop skills are highly valued, with opportunities to grow in a dynamic, creative shop environment.

Qualificações

• Grade 12 education required or equivalent.
• Proficient in Adobe Photoshop and Lightroom.
• A passion for staying ahead of digital printing trends and tech innovations.

Responsabilidades

• Client consultation: Guide customers from concept to collection.
• Upselling with purpose: Suggest upgrades that enhance the final product.
• Stock management: Keep shelves stocked and organized.
• Follow-up care: Reach out to clients about ready orders.
• Software mastery: Proficient in ORMS Create and Print software.
• System excellence: Handle till operations, credits, refunds, and invoicing flawlessly.
• Space curation: Maintain a welcoming, organized workspace.
• Trend spotting: Stay current with promotions and new printing tech.
• Product care: Price and pack stock with attention to detail.
• Flexibility: Take on additional projects to help the team succeed.

Conhecimentos

Customer service

Communication

Active listening

Empathy

Teamwork

Adaptability

Detail oriented

Growth mindset

Formação académica

Grade 12

Adobe Photoshop

Lightroom

Photography experience

Ferramentas

ORMS Create and Print

Embrace till system

Descrição da oferta de emprego

Based at: ORMS Central Cape Town

Responsible for: Be the friendly face that creates amazing experiences for our clients. You'll help bring their visual stories to life while smashing sales targets and building lasting relationships.

Summary of job description:

Client consultation: Guide customers through their printing journey from concept to collection Upselling with purpose: Suggest upgrades that genuinely enhance their final product Stock management: Keep our shelves stocked and organized Follow-up care: Reach out to clients about ready orders (they love this personal touch) Software mastery: Navigate ORMS Create and Print like a pro Systems excellence: Handle embrace till operations, credits, refunds, and invoicing flawlessly Space curation: Maintain a welcoming, organized workspace Trend spotting: Stay current with promotions, offers, and cutting-edge printing tech Product care: Price and pack stock with attention to detail Flexibility: Take on additional projects and tasks that help our team succeed

Key performance areas:

• Customer obsession: Delivering jaw-dropping service that has clients raving about ORMS to their friends. You'll guide them through sizing, colour options, print vs. canvas, framing, photobooks - making each decision feel easy and exciting.
• Sales growth: Naturally increasing turnover through genuine recommendations and value-add suggestions.
• Team harmony: Building strong relationships with colleagues and management while contributing to our positive culture.
• Brand excellence: Being the professional, friendly face that makes ORMS unforgettable.

REQUIREMENTS

Minimum educational and tech skills to perform job:

Grade 12 Computer literate Proficient in Adobe Photoshop and Light Room A passion for staying ahead of digital printing trends and tech innovations Outstanding customer service skills and etiquette. Fluent in two languages to connect with our diverse community Photography/printing experience: A major advantage that'll set you apart! No colour blindness - Essential for accurate print work

What makes you perfect for us:

Customer service excellence:

Genuine connection: You naturally build rapport and make every client feel valued and heard Solution-focused mindset: You don't just solve problems - you anticipate them and offer proactive solutions Empathy in action: You understand that behind every print job is a special moment or memory Going the extra mile: You're the person who suggests the perfect frame or reminds clients about better paper options Calm under pressure: You stay cool and positive even when things get hectic Follow-through champion: You remember clients' preferences and check in on their satisfaction

Professional excellence:

Master of Photoshop, ORMS create and print software, and Embrace till system Product knowledge that impresses (and keeps growing!) Team player who lifts everyone up ORMS brand ambassador - you represent us with pride Photography background that adds authentic expertise

Personal skills /attributes / the person we're looking for:

Customer service genius: You make people feel amazing about their experience Communication master: Crystal-clear verbal and written skills Detail oriented: Nothing slips past your eagle eye Pressure handler: Tight deadlines? Bring it on! Initiative taker: You see what needs doing and make it happen Team spirit: Collaboration energizes you Professional presence: You look and act the part, always Adaptability: Change doesn't phase you - you embrace it Growth mindset: Learning new things excites you Physical stamina: Comfortable standing and moving around to help clients Active listener: You hear what clients really need, not just what they say Integrity: Honest, reliable, and trustworthy in everything you do

Ready to join our creative family?

This position is aligned with our commitment to Employment Equity, and preference may be given to suitably qualified candidates from designated groups in terms of the Employment Equity Act.