Onsite Printer Technician (Lephalale)

Daisy Business Solutions; Polokwane; On-site; ZAR 112,000 - 167,000; Full time

Job summary

Daisy Business Solutions in Polokwane is seeking a Field Service Technician to service client devices onsite and perform troubleshooting across a wide range of equipment. You will install firmware, conduct software/firmware updates, and carry out preventative maintenance to reduce failures.

Responsibilities include hardware troubleshooting of copiers and printers, managing boot stock of toners and spares, and ensuring calls are completed within SLA.

Qualifications

• Grade 12 qualification is required.
• Valid driver's license is required.
• Minimum 4 years in office automation or field service.
• Experience with printers and copiers.
• Good communication with clients and management.
• Ability to work independently and manage time effectively.
• Comfort using manuals to troubleshoot in low-support areas.

Responsibilities

• Servicing client devices onsite.
• Troubleshoot client devices and software.
• Provide IT-related troubleshooting and firmware installation.
• Perform hardware troubleshooting on copiers and printers.
• Perform PM services to reduce client failures.
• Ensure calls are completed within SLA.
• Update firmware and maintain device health.
• Manage boot stock of toners and spares; submit job sheets.
• Ensure accuracy of boot stock; perform monthly stock checks.
• Operate the mobile app (Tech Connect).

Skills

On-site support

Troubleshooting

Hardware repair

Printer maintenance

Firmware updates

Stock management

SLA compliance

Communication skills

Time management

Independent work

Manual troubleshooting

Networking basics

Education

Grade 12

Driver's license

Job description

• Servicing client devices onsite


• Be able to perform logical troubleshooting on a wide range of client devices


• Perform IT related troubleshooting


• Perform software support including firmware, installation of devices


• Perform hardware related troubleshooting on Copiers and Printers


• Perform PM services to reduce client failure


• Ensure that calls get done within SLA once received.


• Perform Quality work including firmware updates on devices


• Ensure that preventative maintenance done as per schedule


• Manage Boot stock of toners and spares including submitting job sheets


• Ensure accuracy of boot stock


• Boot stock done monthly


• Accurately operating of the mobile app (tech connect)

Qualifications

• Minimum Grade 12 Qualifications


• Drivers License

Experience

• 4 years experience in the office automation industry


• Previous field service experience


• High Volume device experience is an advantage


• Networking and understanding software will form part of the duties


• Able to use manuals to troubleshoot as the position will often be in areas where support reception is poor


• Must have experience on printer and copiers


• Good communication skills both with clients and with management


• Skills relevant to a job include education or experience & specialized training


• Time Management Ability to work independently

Recruitment shall be done in accordance with the company's Employment Equity Plan. People living with disabilities are encouraged to apply