IT Support Technician — Hardware, Network & Remote Help

Boardroom Appointments; Germiston; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A recruitment agency is seeking a Technical Support Specialist in Germiston, South Africa. The ideal candidate will have 2-3 years' experience in providing installations, support, and training for POS systems and fingerprint readers. Responsibilities include resolving hardware/software issues, managing support tickets, and maintaining documentation of changes and assets. The role requires strong technical troubleshooting skills, customer service experience, and a valid driver's license with own vehicle. Competitive benefits may be included.

Qualifications

• 2-3 years of relevant work experience in installations, support, and training ideally on POS and/or fingerprint readers.
• Drivers License and own vehicle.
• Skills and knowledge in Hardware, Software applications, and Networking.
• Knowledge of basic security practices.

Responsibilities

• Provide timely technical support to end-users, resolving hardware and software issues.
• Manage the ticketing system by prioritizing support requests.
• Collaborate with teams for issue resolution.
• Document hardware and software changes and maintain asset inventories.

Skills

Technical troubleshooting

Customer service

Solutions-focused

Teamwork and collaboration

Knowledge of operating systems

Documenting support activities

Education

Diploma or Bachelor's degree in Information Technology

Tools

Remote support tools

Job description

A recruitment agency is seeking a Technical Support Specialist in Germiston, South Africa. The ideal candidate will have 2-3 years' experience in providing installations, support, and training for POS systems and fingerprint readers. Responsibilities include resolving hardware/software issues, managing support tickets, and maintaining documentation of changes and assets. The role requires strong technical troubleshooting skills, customer service experience, and a valid driver's license with own vehicle. Competitive benefits may be included.