Field Tech: Install, Support & Training

Lesaka Technologies Inc.; Johannesburg; Vor Ort; ZAR 240.000 - 360.000; Vollzeit

Zusammenfassung

Lesaka Technologies Inc. is seeking a Field Service Technician – Support & Installation to install, configure, maintain, and support hardware and software at customer sites and remotely. You will troubleshoot, train customers, perform maintenance, and ensure service levels and satisfaction.

The role covers system installation, deployment, testing, and ongoing support across POS and back-office environments with a focus on uptime and quality service.

Qualifikationen

• Matric (Grade 12) or equivalent.
• Relevant IT/Technical Support qualification is advantageous.
• Valid driver’s license and willingness to travel.

Aufgaben

• Install, configure, and implement software and hardware solutions at customer sites.
• Perform new store setups, upgrades and system migrations.
• Configure stock, POS and back-office systems to customer requirements.
• Conduct system testing and verification for successful implementation.
• Diagnose and resolve hardware, software, network, and peripheral issues.
• Provide on-site technical support to franchise and independent store customers.
• Troubleshoot and resolve stock, operational and system-related queries.
• Escalate complex issues to relevant teams when required.
• Deliver on-site user training and operational handholding.
• Assist customers with system usage, best practices, and troubleshooting.
• Conduct courtesy visits and follow-ups to ensure customer satisfaction.
• Build and maintain strong customer relationships through professional service.
• Perform preventative maintenance and store audits for compliance and performance.
• Maintain accurate service records, reports, and documentation.
• Provide after-hours and emergency support when required.

Kenntnisse

Customer Service Excellence

Technical Troubleshooting

Problem Solving & Analytical Thinking

Communication & Interpersonal Skills

Training & Knowledge Transfer

Time Management & Prioritization

Remote and Onsite Support

Service Delivery Management

Ausbildung

Matric (Grade 12)

Relevant IT/Technical Support qualification

Jobbeschreibung

Lesaka Technologies Inc. is seeking a Field Service Technician – Support & Installation to install, configure, maintain, and support hardware and software at customer sites and remotely. You will troubleshoot, train customers, perform maintenance, and ensure service levels and satisfaction.

The role covers system installation, deployment, testing, and ongoing support across POS and back-office environments with a focus on uptime and quality service.