Field POS & IT Support Technician

Kelly; Kakamas; On-site; ZAR 201,000 - 290,000; Full time

Job summary

Kelly is seeking hands-on Support Technicians to install, maintain and repair POS and IT equipment across multiple customer sites. This is a field-based role with daily travel and a requirement to reside in Kakamas, Northern Cape.

You will diagnose faults, perform on-site installations and repairs, and strive for first-time fixes while delivering courteous service within SLAs. A valid driver’s license and own vehicle are essential.

Qualifications

• Matric (Grade 12).
• CompTIA A+ and N+ (required).
• Electronic skills.
• ITIL Foundation (advantageous, not required).

Responsibilities

• Resolve customer queries and technical issues within agreed SLA timelines.
• Perform on-site installations, repairs, maintenance and testing on POS and desktop equipment.
• Diagnose faults, troubleshoot problems, and implement the best-fit solution.
• Drive first time-fix outcomes and reduce repeat callouts.
• Maintain strong customer relationships through professional, customer-centric service.
• Update and manage service calls with clear notes and work details completed on site.
• Follow Quality Management System (QMS) processes and guidelines from the Field Service Manager.
• Maintain sufficient boot stock and complete required administration on time.

Skills

Troubleshooting

On-site support

Customer service

Time management

Communication

Independent

Education

Matric (Grade 12)

CompTIA A+

CompTIA Network+ (N+)

ITIL Foundation

Job description

Kelly is seeking hands-on Support Technicians to install, maintain and repair POS and IT equipment across multiple customer sites. This is a field-based role with daily travel and a requirement to reside in Kakamas, Northern Cape.

You will diagnose faults, perform on-site installations and repairs, and strive for first-time fixes while delivering courteous service within SLAs. A valid driver’s license and own vehicle are essential.