Field Operations & Service Coordinator

Mirna Butler Recruitment; Cape Town; On-site; ZAR 171,000 - 231,000; Full time

Job summary

Our client in Cape Town is seeking a highly organised, hands-on Service Coordinator to join the team. You will coordinate technicians, vehicles, clients and daily service requirements to keep operations on schedule and to quality standards.

The role focuses on daily service coordination, client communication, ticketing systems, stock and fleet management, and real-time problem solving. You will support the Service Manager and ensure service records are audit-ready.

Qualifications

• Strong planning and coordination to align staff, vehicles, stock and resources.
• Ability to adjust schedules quickly in response to disruptions or client demands.
• Strong analytical and problem-solving abilities.
• Ability to track and interpret operational performance indicators.
• Excellent communication and interpersonal skills.
• Proactive, hands-on approach to resolving operational issues.

Responsibilities

• Plan and adjust daily technician and vehicle allocations according to service requirements.
• Adjust client routing in response to public holidays, changes and special requests.
• Confirm service appointments and ensure bookings are honoured.
• Track aborted or missed jobs and arrange rescheduling where required.
• Conduct daily debriefs with field teams and issue service sheets, fuel cards and vehicle keys.
• Monitor technician check-ins, daily progress and route adherence.
• Provide real-time support and direction to service teams.
• Ensure teams are appropriately uniformed, equipped with PPE and meeting time and service-quality targets.
• Act as the main point of contact for clients regarding schedules, service status and delays.
• Liaise with clients to confirm installation dates and service bookings.
• Handle incoming client queries professionally and escalated complex complaints to the Service Manager.
• Investigate minor complaints or missed services and implement immediate corrective action.
• Follow up on quality issues and client feedback.
• Open and close tickets on the service platform.
• Log tickets relating to service discrepancies.
• Conduct daily debriefs with field teams.
• Maintain accurate physical and digital job records and ensure documentation is audit-ready.
• Maintain control of handheld devices, including daily issuing, retrieval and staff sign-off.
• Ensure all service records are accurate, complete and up to date.
• Issue and track consumables, fuel cards and vehicle keys.
• Maintain accurate daily usage and issue logs.
• Assist with monthly stock counts.
• Manage daily vehicle checklists, including tyres, oil and roadworthiness checks.
• Track fuel slips and usage.
• Support fleet servicing schedules and maintain relevant compliance documentation.
• Monitor key service performance indicators, including On-time performance, Technician attendance, Job completion, Route adherence, Handheld device usage.
• Identify performance gaps and elevate issues appropriately.
• Use service data and system outputs to support daily operational decisions, including rerouting, resource reallocation and escalation timing.
• Support the Service Manager in managing service-delivery risks and customer escalations.
• Understand how operational data impacts service outcomes, productivity and customer satisfaction.

Skills

Strong planning and coordination

Excellent communication

Analytical and problem-solving

Customer-service mindset

Calm under pressure

Tools

Microsoft Excel

Outlook

Teams

Ticketing systems

Job description

Our client in Cape Town is seeking a highly organised, hands-on Service Coordinator to join the team. You will coordinate technicians, vehicles, clients and daily service requirements to keep operations on schedule and to quality standards.

The role focuses on daily service coordination, client communication, ticketing systems, stock and fleet management, and real-time problem solving. You will support the Service Manager and ensure service records are audit-ready.