Technical Coordinator

Cf Consulting; Gauteng; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Hybrid work model

Comprehensive medical aid and Providen

Training in service management softw

Job summary

Cf Consulting in Gauteng seeks a highly organized Technical Service Coordinator to manage and schedule service calls and installations across Sandton and surrounding areas. The role blends on-site coordination with remote administrative planning to ensure smooth operations and top-tier client satisfaction.

You will dispatch field technicians, maintain service schedules, and keep clients informed with timely updates, while liaising with internal teams to resolve issues swiftly in a hybrid work

Qualifications

• Proven experience as a Service Coordinator or scheduling role in a technical field.
• Strong organizational and time-management skills; multitask effectively.
• Excellent communication and customer service skills.
• Proficient with scheduling software, CRM, and standard office apps.
• Hybrid work environment experience advantageous.

Responsibilities

• Schedule and coordinate all field service technician appointments and installation tasks.
• Act as the primary point of contact for clients regarding service requests and scheduling inquiries.
• Effectively dispatch technicians based on skill set, availability, and location.
• Maintain and update service records, technician schedules, and client information in the CRM system.
• Communicate service updates and estimated arrival times to clients.
• Liaise with internal technical teams to ensure timely resolution of service issues.
• Prepare reports on service activities and performance metrics.

Skills

MS Office

CRM systems

Scheduling software

Customer service

Communication

Time-management

Organization

Education

Degree in Engineering (Mechanical or Electrical)

Office Administration qualification

Grade 12 (Matric)

Tools

ERP systems

On Key

CRM software

MS Office

Job description

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We are seeking a high-calibre, Customer Liaison Agent to liaise between our customers and operational functions. This is a pivotal role designed for a super-organised, professional, who will keep communication flowing between our internal technical resources and our clients.

This is a proactive, hands‑on position for someone with an excellent ability to multitask. The successful candidate will coordinate jobs between technical services and external clients, ensuring friendly, professional and decisive dealings.

Key Responsibilities

Operational Strength

Highly organised with the ability to maintain structure in a fast‑paced, demanding environment.

Technical Coordination

Understand basic technical functions and coordinatesuch jobs successfully, by liaising with the client and technical (internal) staff.

Key Requirements

Liaison Experience

Demonstrated success in a liaison role, preferably in a technical environment, e.g. follow up on client quotations and job cards, scheduling after‑sales support activities.

Strong Administrative Skills

Proficient in the use of MS Office and a very strong ability to organise and structure work.

Professional Communication Experience

Ease of communication with internal and external parties, in both spoken and written format.

The Ideal Candidate

You are a resilient organiser who thrives in engineering‑driven environments. You possess the administrative skills needed to ensure that operations run like clockwork. You are looking for a role where your ability to maintain order and excellent communication skills will be felt in this small team.

Our client is looking for a highly organized and proactive Technical Service Coordinator to manage and schedule service calls and installations for clients in Sandton and surrounding areas. This role operates under a hybrid model, combining on‑site coordination and client liaison with remote administrative tasks and planning. You will be responsible for ensuring efficient dispatching of field technicians, managing service schedules, and maintaining clear communication between clients and the technical team. Your organizational skills and understanding of technical service operations are crucial for ensuring smooth operations and high levels of customer satisfaction within the Gauteng region.

About the Role

Our client is looking for a highly organized and proactive Technical Service Coordinator to manage and schedule service calls and installations for clients in Sandton and surrounding areas. This role operates under a hybrid model, combining on‑site coordination and client liaison with remote administrative tasks and planning. You will be responsible for ensuring efficient dispatching of field technicians, managing service schedules, and maintaining clear communication between clients and the technical team. Your organizational skills and understanding of technical service operations are crucial for ensuring smooth operations and high levels of customer satisfaction within the Gauteng region.

Key Responsibilities

• Schedule and coordinate all field service technician appointments and installation tasks.
• Act as the primary point of contact for clients regarding service requests and scheduling inquiries.
• Effectively dispatch technicians based on skill set, availability, and location.
• Maintain and update service records, technician schedules, and client information in the CRM system.
• Communicate service updates and estimated arrival times to clients.
• Liaise with internal technical teams to ensure timely resolution of service issues.
• Prepare reports on service activities and performance metrics.

Requirements

• Proven experience as a Service Coordinator or in a similar scheduling and administrative role, preferably in a technical field.
• Strong organizational and time‑management skills, with the ability to multitask effectively.
• Excellent communication and customer service skills.
• Proficiency in using scheduling software, CRM systems, and standard office applications.
• Ability to work independently and collaboratively in a hybrid work environment.
• Understanding of technical service operations and terminology is advantageous.

Benefits

• Competitive salary with potential for annual reviews and increases.
• Hybrid work model offering a blend of remote and office‑based flexibility.
• Comprehensive medical aid and provident fund contributions.
• Opportunities for training in service management software and best practices.
• A supportive team environment focused on efficient service delivery.

• Be able to use On Key and other programs
• Be able to read drawings and diagrams.
• Geometry orientation.
• Sound negotiation skills.
• Degree in Engineering. Mechanical or Electrical
• Production and Processing Knowledge Engineering and Technology Knowledge of the practical application of engineering science and technology.
• Administration and Management Knowledge

Character

• Practical
• Sticks to standards
• The want for On Key to have the insight data all the time
• A need to audit/ check
• Melancholic

Past Experience

• 5+ years in a manufacturing environment
• Been trained by a professional in doing things right
• Solid record in professional environment of being accurate, up to date, and finished.
• Qualification in Office Administration, Business Administration, Mechanical/Refrigeration Engineering, or a related field will be advantageous
• 1 2 Years' administrative experience (maintenance or technical environment preferred)
• Proficient on Microsoft Office applications, particularly Excel, Outlook, and Word
• Experience working with ERP, job card, or maintenance management systems advantageous
• A valid driver's license advantageous

Minimum Requirements

• Grade 12 (Matric)
• Qualification in Office Administration, Business Administration, Mechanical/Refrigeration Engineering, or a related field will be advantageous
• 1 2 Years' administrative experience (maintenance