Family Support Officer - Outreach

Placements24; Pretoria; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Company vehicle

Medical benefits

Retirement benefits

Professional development

Supportive team

Job summary

Placements24 is seeking a dedicated Family Support Officer to join its Community & Social Care team in Pretoria. You will work directly with families in the community, providing guidance, resources, and practical assistance to improve family well‑being.

The role requires a National Diploma or Degree in Social Work or related field, at least two years of experience in family support, and strong communication with diverse families.

Qualifications

• National Diploma or Degree in Social Work, Community Development, or a related field.
• Minimum of 2 years' experience in family support, child welfare, or community development.
• Ability to build rapport and trust with diverse families in Pretoria.
• Knowledge of child protection policies and procedures.
• Excellent communication, negotiation, and problem-solving skills.
• Valid driver's license and willingness to travel within the community.

Responsibilities

• Conduct in-home assessments to understand family circumstances and needs.
• Develop and implement individualized family support plans.
• Guide families to access community services, education, and employment.
• Provide emotional support and counseling to family members.
• Facilitate family mediation and conflict resolution.
• Maintain detailed case notes and progress reports.

Skills

Empathy

Communication

Problem-solving

Rapport building

Negotiation

Cultural sensitivity

Education

National Diploma or Degree in Social Work, Community Development, or a related field

Job description

About the Role

Our client is seeking a dedicated Family Support Officer to join their vital Community & Social Care team in Pretoria . This role is instrumental in providing hands-on support to families facing challenges, empowering them to build stronger, more resilient households. You will work directly within the community, offering guidance, resources, and practical assistance to improve family well-being. This position requires a compassionate individual with a deep understanding of family dynamics and a commitment to fostering positive change through direct engagement and intervention.

Key Responsibilities

• Conduct in-home assessments to understand family circumstances and identify specific support needs.
• Develop and implement individualized family support plans focused on parenting skills, household management, and child development.
• Provide practical assistance and guidance to families in accessing community services, education, and employment opportunities.
• Offer emotional support and counseling to family members, particularly parents and caregivers.
• Facilitate family mediation and conflict resolution where appropriate.
• Maintain detailed case notes and progress reports for all families supported.

Requirements

• National Diploma or Degree in Social Work, Community Development, or a related field.
• Minimum of 2 years' experience in family support, child welfare, or community development.
• Demonstrated ability to build rapport and trust with families from diverse backgrounds in Pretoria .
• Knowledge of child protection policies and procedures.
• Excellent communication, negotiation, and problem-solving skills.
• Valid driver's license and willingness to travel within the community.

Benefits

• Competitive annual salary and benefits package.
• Use of a company vehicle for work-related travel.
• Comprehensive medical and retirement benefits.
• Opportunities for continuous professional development and training.
• A supportive team environment dedicated to making a difference in families' lives.