Facilities Operations Lead - Contracts & Service Delivery

Old Mutual Life Assurance Company (SA) Ltd (PFA); Johannesburg; On-site; ZAR 480,000 - 960,000; Full time

Job summary

Old Mutual Life Assurance Company (SA) Ltd (PFA) invites a Facilities and Operations Coordinator to oversee contracts, vendor performance, and the daily management of business facilities in Johannesburg. You will ensure safety, compliance, and efficient service delivery while supporting cost controls and reporting.

The role requires 3–5 years in facilities management or operations, with strong stakeholder engagement, risk awareness, and leadership under pressure.

Qualifications

• Relevant tertiary qualifications in Facilities Management, Business Administration, or related field.
• Minimum 3–5 years' experience in general facilities management, contract/vendor management, or service delivery support.
• Experience monitoring SLAs, vendor performance, and service delivery in facilities/operations.

Responsibilities

• Contract & Vendor Management: monitor performance, governance, and SLA adherence.
• Facilities Management: oversee operation, maintenance, safety, and functionality of facilities.
• Operations Coordination: plan and coordinate day-to-day activities for continuous operations.
• Stakeholder & Customer Management: build relationships with internal/external stakeholders and ensure satisfaction.
• Financial, Reporting & Performance Management: track costs and prepare management reports.
• Health, Safety, Compliance & Continuous Improvement: ensure HSE compliance and drive improvements.

Skills

Agile Project Management

Executing Plans

Facility Maintenance Management

Management Reporting

Occupational Safety and Health

Oral Communications

Policies & Procedures

Property Operations

Report Review

Resource Scheduling

Servant Leadership

Storage Management

System Operations

Workflow Management

Education

Matriculation Certificate (Matric)

Job description

Old Mutual Life Assurance Company (SA) Ltd (PFA) invites a Facilities and Operations Coordinator to oversee contracts, vendor performance, and the daily management of business facilities in Johannesburg. You will ensure safety, compliance, and efficient service delivery while supporting cost controls and reporting.

The role requires 3–5 years in facilities management or operations, with strong stakeholder engagement, risk awareness, and leadership under pressure.