Assistant Facilities Manager

Old Mutual Life Assurance Company (SA) Ltd (PFA); Johannesburg; On-site; ZAR 480,000 - 960,000; Full time

Job summary

Old Mutual Life Assurance Company (SA) Ltd (PFA) invites a Facilities and Operations Coordinator to oversee contracts, vendor performance, and the daily management of business facilities in Johannesburg. You will ensure safety, compliance, and efficient service delivery while supporting cost controls and reporting.

The role requires 3–5 years in facilities management or operations, with strong stakeholder engagement, risk awareness, and leadership under pressure.

Qualifications

• Relevant tertiary qualifications in Facilities Management, Business Administration, or related field.
• Minimum 3–5 years' experience in general facilities management, contract/vendor management, or service delivery support.
• Experience monitoring SLAs, vendor performance, and service delivery in facilities/operations.

Responsibilities

• Contract & Vendor Management: monitor performance, governance, and SLA adherence.
• Facilities Management: oversee operation, maintenance, safety, and functionality of facilities.
• Operations Coordination: plan and coordinate day-to-day activities for continuous operations.
• Stakeholder & Customer Management: build relationships with internal/external stakeholders and ensure satisfaction.
• Financial, Reporting & Performance Management: track costs and prepare management reports.
• Health, Safety, Compliance & Continuous Improvement: ensure HSE compliance and drive improvements.

Skills

Agile Project Management

Executing Plans

Facility Maintenance Management

Management Reporting

Occupational Safety and Health

Oral Communications

Policies & Procedures

Property Operations

Report Review

Resource Scheduling

Servant Leadership

Storage Management

System Operations

Workflow Management

Education

Matriculation Certificate (Matric)

Job description

Job Description

Role overview: The purpose of this role is to oversee and coordinate contract, facilities, and operational management activities to ensure the effective delivery of workplace services, compliance with contractual obligations, and the smooth operation of business facilities. The role is responsible for managing service provider performance, supporting operational functions, maintaining health, safety and environmental standards, monitoring costs and inventory, and providing high-quality customer service to stakeholders. The incumbent analyses operational data, prepares management reports, identifies opportunities for continuous improvement, and supports the development of team capability. Through effective planning, stakeholder engagement, and leadership, the role contributes to achieving business objectives while ensuring a safe, efficient, and well-maintained operational environment.

Key Result Areas:

• Contract & Vendor Management
  Manage service provider performance, contract compliance, governance processes, and service delivery against agreed standards.
• Facilities Managemen t
  Oversee the effective operation, maintenance, safety, and functionality of facilities to support business requirements.
• Operations Coordination
  Coordinate day-to-day operational activities, ensuring efficient service delivery and continuous business operations.
• Stakeholder & Customer Management
  Build and maintain strong relationships with internal and external stakeholders while ensuring high levels of customer satisfaction.
• Financial, Reporting & Performance Management
  Monitor operational expenditure, analyse performance data, and produce management reports to support informed decision-making.
• Health, Safety, Compliance & Continuous Improvement
  Ensure compliance with health, safety, environmental, and regulatory requirements while driving operational improvements and best practices.

Requirements: Skills, Qualifications, Experience required:

• Relevant tertiary qualifications in Facilities Management, Business Administration, or related field.
• Minimum 3-5 years' experience General Facilities management (contract management, vendor management, or service delivery support).
• Proven track record in monitoring and managing SLAs, vendor performance, and service delivery in a facilities or operations context.
• Minimum 3 years' strong stakeholder management experience and communication skills.
• Reporting & Compliance experience essential.
• Ability to work independently, with attention to detail and a solutions-focused mindset.

Competencies:

• Contract & Service Management - Ability to operationalize contracts, monitor performance, and ensure SLA adherence.
• Stakeholder Engagement - Builds strong relationships with internal and external stakeholders to ensure effective service delivery.
• Analytical Thinking - Uses data and insights to track performance, identify gaps, and recommend corrective actions.
• Problem Solving - Proactively identifies service delivery issues and implements solutions.
• Continuous Improvement Orientation - Focuses on efficiency, effectiveness, and enhancing value in service contracts.
• Self-Management - Works with minimal supervision, managing own outputs and priorities effectively.

Skills

• Agile Project Management
• Executing Plans
• Facility Maintenance Management
• Management Reporting
• Occupational Safety and Health
• Oral Communications
• Policies & Procedures
• Property Operations
• Report Review
• Resource Scheduling
• Servant Leadership
• Storage Management
• System Operations
• Workflow Management

Competencies

• Action Oriented
• Collaborates
• Communicates Effectively
• Customer Focus
• Demonstrates Self-Awareness
• Directs Work
• Drives Results
• Ensures Accountability

Education

Matriculation Certificate (Matric)

Closing Date

08 November 2026 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

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