Facilities Maintenance Specialist

Old Mutual Limited; Johannesburg; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Old Mutual Limited is seeking a Facilities Maintenance professional in Johannesburg to deliver efficient building maintenance and ensure a safe, healthy workplace. You will manage systems, service levels, and stakeholder relationships to support smooth operations across the organization.

Responsibilities include maintaining HVAC and critical infrastructure, coordinating stock, evacuation procedures, meeting room readiness and resolving service requests promptly.

Qualifications

• Knowledge of reception services.
• Artisan qualifications an advantage
• Grade 12
• 2 years’ experience in building maintenance.

Responsibilities

• Effectively delivering a building maintenance service in an efficient manner and ensuring that a safe and healthy workplace is provided
• Develop, maintain and improve internal and external stakeholder relationships and ensure service level agreements are maintained, and queries are resolved as per SLA.
• Ensure that all systems (air-conditioning, water pumps, generator, sprinkler valves, lifts, fire hoses, electrical rooms, external lights, plumbing) are operational and maintained as required
• Ensure that general maintenance re furniture, lights, carpets, blinds, etc. are attended to as per customer SLA.
• Timeously inform supervisor re workshop stock levels
• Assist with evacuation procedures and to ensure that signage comply with regulations
• Ensure that meeting rooms are prepared as required
• Resolve logged calls timeously and ensure that calls are closed.
• Adhere to agreed processes in order to deliver targeted operational results.
• Continuously strive to enhance and improve the Facilities & Corporate Procurement processes.
• Represent and market this process internally to peers and clients.
• Identify and report on Facilities & Corporate Procurement process issues
• Provide customer services in line with quality and performance standards
• Build positive customer relations and solve or elevate customer queries and complaints
• Gather feedback on customer satisfaction and report to your line leader.
• Proactively suggest improvements in customer service and relations where applicable.
• Contribute to a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.
• Proactively ensure use of time, of resources, money, materials, or equipment is in line with policies and procedures.
• Comply with corporate governance policies, procedures, and standards.
• Operate within agreed mandates.
• Align own behaviour with the organisation culture and values.
• Share and transfer product, process and systems knowledge to colleagues.
• Collaborate and work with the Facilities & Corporate Procurement team to deliver required service levels.
• Actively participate in the Facilities & Corporate Procurement team to ensure functional balanced scorecard objectives are achieved.
• Ensure achievement of own performance objectives.
• Actively share information with other team members regarding successes, issues, trends and ideas.
• Actively participate in own professional development and career path.

Skills

Action Planning

Client Management

Computer Literacy

Customer Satisfaction

Customer Service

Database Administration

Desktop Publishing

Executing Plans

Maintenance Services

Management Reporting

Network Administration

Numerical Aptitude

Office Systems

Oral Communications

Policies & Procedures

Report Review

Resource Scheduling

Education

Matriculation Certificate

NQF Level 3

NQF Level 2 - Below school leaving

Job description

Old Mutual Limited is seeking a Facilities Maintenance professional in Johannesburg to deliver efficient building maintenance and ensure a safe, healthy workplace. You will manage systems, service levels, and stakeholder relationships to support smooth operations across the organization.

Responsibilities include maintaining HVAC and critical infrastructure, coordinating stock, evacuation procedures, meeting room readiness and resolving service requests promptly.