Assistant Facilities Manager

Old Mutual Life Assurance Company (SA) Ltd; Johannesburg; On-site; ZAR 540,000 - 900,000; Full time

Job summary

Old Mutual Life Assurance Company (SA) Ltd in Johannesburg seeks a proactive Facilities & Operations Manager to oversee contracts, facilities and service delivery, ensuring compliant, safe and efficient workplace operations. You will drive vendor performance, cost awareness and continuous improvement, with a strong focus on stakeholder satisfaction.

You will analyse operational data, prepare reports, and lead initiatives to optimize processes while maintaining health, safety and environmental

Qualifications

• Relevant tertiary qualifications in Facilities Management, Business Administration, or related field.
• Minimum 3-5 years’ experience General Facilities management (contract management, vendor management, or service delivery support).
• Proven track record in monitoring and managing SLAs, vendor performance, and service delivery in a facilities or operations context.
• Minimum 3 years’ strong stakeholder management experience and communication skills.
• Reporting & Compliance experience essential.
• Ability to work independently, with attention to detail and a solutions-focused mindset.

Responsibilities

• Contract & Vendor Management: Manage service provider performance, contract compliance, governance processes, and service delivery against agreed standards.
• Facilities Management: Oversee the effective operation, maintenance, safety, and functionality of facilities to support business requirements.
• Operations Coordination: Coordinate day-to-day operational activities, ensuring efficient service delivery and continuous business operations.
• Stakeholder & Customer Management: Build and maintain strong relationships with internal and external stakeholders while ensuring high levels of customer satisfaction.
• Financial, Reporting & Performance Management: Monitor operational expenditure, analyse performance data, and produce management reports to support informed decision-making.
• Health, Safety, Compliance & Continuous Improvement: Ensure compliance with health, safety, environmental, and regulatory requirements while driving operational improvements and best practices.

Education

Matriculation Certificate (Matric)

Job description

Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description Role overview

The purpose of this role is to oversee and coordinate contract, facilities, and operational management activities to ensure the effective delivery of workplace services, compliance with contractual obligations, and the smooth operation of business facilities. The role is responsible for managing service provider performance, supporting operational functions, maintaining health, safety and environmental standards, monitoring costs and inventory, and providing high-quality customer service to stakeholders. The incumbent analyses operational data, prepares management reports, identifies opportunities for continuous improvement, and supports the development of team capability. Through effective planning, stakeholder engagement, and leadership, the role contributes to achieving business objectives while ensuring a safe, efficient, and well-maintained operational environment.

Key Result Areas

• Contract & Vendor Management: Manage service provider performance, contract compliance, governance processes, and service delivery against agreed standards.
• Facilities Management: Oversee the effective operation, maintenance, safety, and functionality of facilities to support business requirements.
• Operations Coordination: Coordinate day-to-day operational activities, ensuring efficient service delivery and continuous business operations.
• Stakeholder & Customer Management: Build and maintain strong relationships with internal and external stakeholders while ensuring high levels of customer satisfaction.
• Financial, Reporting & Performance Management: Monitor operational expenditure, analyse performance data, and produce management reports to support informed decision-making.
• Health, Safety, Compliance & Continuous Improvement: Ensure compliance with health, safety, environmental, and regulatory requirements while driving operational improvements and best practices.

Requirements

• Relevant tertiary qualifications in Facilities Management, Business Administration, or related field.
• Minimum 3-5 years’ experience General Facilities management (contract management, vendor management, or service delivery support).
• Proven track record in monitoring and managing SLAs, vendor performance, and service delivery in a facilities or operations context.
• Minimum 3 years’ strong stakeholder management experience and communication skills.
• Reporting & Compliance experience essential.
• Ability to work independently, with attention to detail and a solutions-focused mindset.

Competencies

• Contract & Service Management: Ability to operationalize contracts, monitor performance, and ensure SLA adherence.
• Stakeholder Engagement: Builds strong relationships with internal and external stakeholders to ensure effective service delivery.
• Analytical Thinking: Uses data and insights to track performance, identify gaps, and recommend corrective actions.
• Problem Solving: Proactively identifies service delivery issues and implements solutions.
• Continuous Improvement Orientation: Focuses on efficiency, effectiveness, and enhancing value in service contracts.
• Self-Management: Works with minimal supervision, managing own outputs and priorities effectively.

Skills

• Agile Project Management
• Executing Plans
• Facility Maintenance Management
• Management Reporting
• Occupational Safety and Health
• Oral Communications
• Policies & Procedures
• Property Operations
• Report Review
• Resource Scheduling
• Servant Leadership
• Storage Management
• System Operations
• Workflow Management

Competencies (Action Oriented, Collaborates, Communicates Effectively, Customer Focus, Demonstrates Self-Awareness, Directs Work, Drives Results, Ensures Accountability)

• Action Oriented
• Collaborates
• Communicates Effectively
• Customer Focus
• Demonstrates Self-Awareness
• Directs Work
• Drives Results
• Ensures Accountability

Education

Matriculation Certificate (Matric)

Closing Date

08 November 2026 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Old Mutual Story!

Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending. We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.