F&B Operations Manager - Guest Experience Leader

Netcare; Pretoria; On-site; ZAR 450,000 - 650,000; Full time

Job summary

Protea Hotels by Marriott in Pretoria is seeking a management professional to oversee food and beverage/culinary operations, ensuring guest and employee satisfaction while upholding brand standards and driving financial performance.

SA Citizens Only due to VISA restrictions. The role requires motivating staff, delivering outstanding service, and maintaining a positive property environment across the food and beverage teams.

Qualifications

• High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area in a hotel.
• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area in a hotel.

Responsibilities

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Provides excellent customer service to all employees.
• Responds quickly and proactively to employee's concerns.
• Uses coaching skills throughout the property.
• Demonstrates self confidence, energy and enthusiasm.
• Motivates and encourages staff to solve guest and employee related concerns.
• Provides excellent customer service to guests and staff and maintains brand standards.

Education

High school diploma or GED

2-year degree in Hospitality / Food Service Management

Job description

Protea Hotels by Marriott in Pretoria is seeking a management professional to oversee food and beverage/culinary operations, ensuring guest and employee satisfaction while upholding brand standards and driving financial performance.

SA Citizens Only due to VISA restrictions. The role requires motivating staff, delivering outstanding service, and maintaining a positive property environment across the food and beverage teams.