F&B Operations Lead — Guest Experience & Events

The Capital; Cape Town; On-site; ZAR 260,000 - 380,000; Full time

Job summary

The Capital Hotels in Cape Town is seeking an Assistant Complex F&B Manager to supervise and coordinate daily food and beverage operations across Restaurant, Room Service, Conferencing and Functions. The role acts as second in command to the F&B Manager and leads the team in their absence, ensuring service standards and guest satisfaction.

You will work front of house and handle administration, training, and staff development for a team of 45+ staff, and you will maintain composure under

Qualifications

• Matric and Hospitality Management Qualification required.
• 2–3 years Assistant Food and Beverage Management experience.
• Previous Restaurant Management experience beneficial.
• Strong Food and Wine knowledge.
• Proven Staff Management experience of a team of 45 staff and more.
• Hands on Problem Solving approach and the ability to remain calm under pressure.
• Customer service driven with outstanding communication and active listening skills.
• Friendly, courteous and service-orientated.
• Ability to work as part of a team, as well as independently.
• Effective communication with members of staff as well as Guests of the Hotel.
• Honest and trustworthy beyond approach.
• Great attention to detail.
• Presentable/Professional appearance and well spoken.
• Team Player who leads by example.
• Proactive in approach.
• Interpersonal skills
• Leadership skills

Responsibilities

• Supervise and coordinate day-to-day F&B operations across Restaurant, Room Service, Conferencing and Functions.
• Uphold The Capital Hotel Group's standards in all service areas.
• Act as second-in-command to the F&B Manager and lead in their absence.
• Manage front-of-house operations and related administration.

Skills

Staff management

Customer service

Communication

Leadership

Problem solving

Teamwork

Interpersonal skills

Attention to detail

Calm under pressure

Presentable

Education

Hospitality Management Qualification

Job description

The Capital Hotels in Cape Town is seeking an Assistant Complex F&B Manager to supervise and coordinate daily food and beverage operations across Restaurant, Room Service, Conferencing and Functions. The role acts as second in command to the F&B Manager and leads the team in their absence, ensuring service standards and guest satisfaction.

You will work front of house and handle administration, training, and staff development for a team of 45+ staff, and you will maintain composure under