Assistant F&B Manager: Lead Service & Guest Experience

Pullman Hotels & Resorts; Cape Town; On-site; ZAR 420,000 - 540,000; Full time

Job summary

Pullman Hotels & Resorts in Cape Town seeks an Assistant Food and Beverage Manager to drive guest satisfaction and service excellence. The role centers on leading the dining team, maintaining standards, and delivering warm hospitality.

Responsibilities include training, policy compliance, menu knowledge, upselling, and upholding ethics and CSR values while ensuring smooth operation of restaurant and bar outlets.

Responsibilities

• To report for duty punctually, in full uniform according to appearance and grooming standards
• To promote and maintain a positive working relationship at all times with all the Colleagues of Pullman Hotel
• Being leaders he/ she needs to lead by example, therefore needs to demonstrate a complete understanding of all policies, procedures and standards stated in Pullman Hotel
• To follow all departmental policies, procedures and set service standards as outlined
• To consistently offer professional, friendly and warm hospitality to all guests
• To foster and practice teamwork and cooperation with all other positions existing in the outlet
• To attend all required training sessions and be aware of any changes to menus, hotel and departmental policies and procedures, service standards as well as business trends and requirements
• To take ownership and uphold the values stated in the Charter of Ethics and CSR
• To act according to the general Food and Beverage Basics
• To use empowerment to turn challenges into opportunities
• To demonstrate a complete knowledge and understanding of the sequence of service, food and beverage service standards, and all other service standards as outlined in the Job Task List
• To have full and complete knowledge of the food menu, dessert menu, coffee and tea menu as well as all other beverage menus and the wine list
• To know about menu items, ingredients, preparation methods and garnishes for all dishes.
• To be able to guide the guest through the menu and make any suggestions or recommendations in the guests’ interest
• To be able to answer any guest question about food items, beverages and wines in an informative and helpful way
• To be aware of all cashiering procedures and the handling of all

Job description

Pullman Hotels & Resorts in Cape Town seeks an Assistant Food and Beverage Manager to drive guest satisfaction and service excellence. The role centers on leading the dining team, maintaining standards, and delivering warm hospitality.

Responsibilities include training, policy compliance, menu knowledge, upselling, and upholding ethics and CSR values while ensuring smooth operation of restaurant and bar outlets.