F&B Manager: Lead Guest Experience & Team Growth

Radisson Hotel Group; Kempton Park; On-site; ZAR 480,000 - 720,000; Full time

Benefits offered by this job

Hotel discounts

Friends & Family discounts

Employee perks

Job summary

Radisson Hotel Group is seeking a Food & Beverage Manager at Radisson Hotel & Convention Centre O.R Tambo Johannesburg to lead front- and back-of-house operations and elevate dining experiences. You will manage the F&B team, drive guest satisfaction, and ensure service excellence in line with brand standards.

You will oversee budgeting, inventory control, and compliance, while fostering growth and high performance within the department.

Qualifications

• Proven experience in food & beverage service with problem-solving capabilities.
• Excellent managerial skills with a hands-on approach.
• Commitment to exceptional guest service and hospitality.
• Ability to find creative solutions and offer recommendations.
• Personal integrity and drive for excellence.
• Experience using IT systems on various platforms.

Responsibilities

• Supports the smooth running of the food & beverage department, where all aspects of the guest food & beverage service experience are delivered to the highest levels.
• Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries.
• Delivers plans and objectives where food & beverage initiatives & hotel targets are achieved.
• Manages the food & beverage team fostering a culture of growth, development and performance within the department.
• Responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained.
• Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained.
• Builds and maintains effective working relationships with all key stakeholders.
• Delivers effective programmes that advance service standards, profitability and cost control.
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.

Skills

F&B service

Management

Guest service

Creative problem solving

Integrity

IT systems

Job description

Radisson Hotel Group is seeking a Food & Beverage Manager at Radisson Hotel & Convention Centre O.R Tambo Johannesburg to lead front- and back-of-house operations and elevate dining experiences. You will manage the F&B team, drive guest satisfaction, and ensure service excellence in line with brand standards.

You will oversee budgeting, inventory control, and compliance, while fostering growth and high performance within the department.