F&B Supervisor: Lead Service & Guest Experience

Radisson Hotel Group; Umhlanga Rocks; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hotel staff rates

Friends & Family discounts

Meal & Spa discounts

Job summary

Radisson Hotel Group is seeking a Food & Beverage Supervisor to join our team at Umhlanga Rocks, KwaZulu-Natal. You will oversee daily F&B service, lead the team, and ensure exceptional guest experiences in a fast-paced hotel environment.

We value proactive problem-solving, strong communication, and a hands-on leadership style. This role supports service standards, profitability, and compliance while fostering a culture of growth and teamwork.

Qualifications

• Experience in food & beverage service.
• Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style.
• Commitment to delivering exceptional guest service with a passion for the hospitality industry.
• Ability to find creative solutions with proven problem-solving capabilities offering support where required.
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy.
• Experience of working with IT systems on various platforms.
• Strong communication skills.

Responsibilities

• Supports the smooth running of the food & beverage department, where all aspects of the guest food & beverage service experience are delivered to the highest levels.
• Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries.
• Supports the delivery on plans and objectives where food & beverage initiatives & hotel targets are achieved.
• Supervises the food & beverage team fostering a culture of growth, development and performance within the department.
• Builds and maintains effective working relationships with all key stakeholders.
• Supports the delivery of departmental programmes that advance service standards, profitability, and cost control.
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.

Skills

F&B service experience

Supervisory skills

Guest service orientation

Problem-solving

Integrity

IT systems experience

Communication skills

Job description

Radisson Hotel Group is seeking a Food & Beverage Supervisor to join our team at Umhlanga Rocks, KwaZulu-Natal. You will oversee daily F&B service, lead the team, and ensure exceptional guest experiences in a fast-paced hotel environment.

We value proactive problem-solving, strong communication, and a hands-on leadership style. This role supports service standards, profitability, and compliance while fostering a culture of growth and teamwork.