Operations Director: Guest Experience & Growth Leader

SmartRecruiters, Inc.; Kempton Park; On-site; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Special hotel member rates

Tailored development opportunities

Meaningful employment contributing to共

Job summary

RHG Hotel Group is seeking an Operations Director for the Radisson Hotel & Convention Centre OR Tambo. The role orchestrates exceptional guest experiences while balancing masterplan execution with revenue growth and commercial results.

You will collaborate with department heads to maximize opportunities, ensure regulatory compliance, and oversee budgeting. A passion for service, flexibility and teamwork is essential in a vibrant, energetic workplace.

Qualifications

• Flexibility and a positive, Yes I Can! Attitude.
• Is a creative problem-solver.
• Passionate about creating extraordinary service.
• Ability to work as part of a team to ensure guest satisfaction.
• Likes having fun at work.
• Experience in a similar position is beneficial but not essential.

Responsibilities

• Balance executing the masterplan with a strategic focus on guest experience, revenue generation and achieving commercial results.
• Work with Heads of Department to maximize business opportunities and brand reputation, while ensuring adherence to legislation and due diligence.
• Manage the hotel budget and financial performance.
• Act as right hand to the General Manager, ensuring guest satisfaction and smooth hotel operations.
• Lead a team that delivers outstanding service and a memorable guest experience.

Skills

Creative problem-solver

Guest satisfaction

Teamwork

Positive attitude

Fun at work

Adaptable

Job description

RHG Hotel Group is seeking an Operations Director for the Radisson Hotel & Convention Centre OR Tambo. The role orchestrates exceptional guest experiences while balancing masterplan execution with revenue growth and commercial results.

You will collaborate with department heads to maximize opportunities, ensure regulatory compliance, and oversee budgeting. A passion for service, flexibility and teamwork is essential in a vibrant, energetic workplace.