Reservations Manager: Lead Guest Experience & Team Growth

Radisson Hotel Group; Randburg; On-site; ZAR 420,000 - 540,000; Full time

Job summary

Radisson Hotel Group in Randburg is seeking a Reservations Manager to lead the reservations team, ensure seamless guest experiences, and drive satisfaction across the guest journey.

The role requires strong supervisory skills, a customer-first mindset, and a track record of delivering high-quality service within a dynamic hospitality environment. On-site position with opportunities for professional growth.

Qualifications

• Experience in reservations and guest services.
• Strong supervisory and leadership capabilities.
• Commitment to delivering exceptional guest service.
• Proven problem-solving skills and adaptability.
• Personal integrity and excellence under pressure.

Responsibilities

• Supports the smooth running of the reservations department and ensures guest journeys are delivered to the highest level.
• Proactively improves guest satisfaction and handles enquiries and problems promptly.
• Delivers on plans and reservations initiatives to meet hotel targets.
• Supervises the reservations team and fosters growth, development, and performance.

Skills

Reservations experience

Supervisory skills

Customer service

Problem solving

Integrity

Job description

Radisson Hotel Group in Randburg is seeking a Reservations Manager to lead the reservations team, ensure seamless guest experiences, and drive satisfaction across the guest journey.

The role requires strong supervisory skills, a customer-first mindset, and a track record of delivering high-quality service within a dynamic hospitality environment. On-site position with opportunities for professional growth.