External Sales & Service Lead: Drive Growth & Client Impact

FNB South Africa; Durban; On-site; ZAR 350,000 - 550,000; Full time

Job summary

FNB South Africa is seeking an External Sales and Service Advisor Lead for Durban, to drive sales performance by applying established processes and delivering exceptional service. You will build strong client relationships, understand market needs, and support end-to-end banking solutions while achieving sales targets.

The role emphasizes governance compliance, credit process involvement, and proactive engagement to expand the portfolio and cross-sell opportunities.

Qualifications

• FSCA FAIS NQF Level 5 qualification is required.
• Successful completion of First Level Regulatory Examination is required.

Responsibilities

• Apply sales processes within area of responsibility to achieve targets and build client relationships.
• Deliver end-to-end client management: engage, assess needs, present FNB solutions, facilitate applications, coordinate with credit and processing, close deals and handle post-sale queries.
• Source new leads through internal channels and external contacts to grow the customer base.
• Track sales activities to meet predefined targets while maintaining quality and productivity.

Skills

Sales processes

Customer relationships

Governance & compliance

Lead generation

Communication

Education

FSCA FAIS NQF Level 5 qualification

First Level Regulatory Examination

Job description

FNB South Africa is seeking an External Sales and Service Advisor Lead for Durban, to drive sales performance by applying established processes and delivering exceptional service. You will build strong client relationships, understand market needs, and support end-to-end banking solutions while achieving sales targets.

The role emphasizes governance compliance, credit process involvement, and proactive engagement to expand the portfolio and cross-sell opportunities.