External Branch Banking Sales & Service Advisor

FirstRand Bank India; Pretoria; On-site; ZAR 180,000 - 300,000; Full time

Job summary

FNB in Pretoria is seeking a Branch External Sales and Service Advisor to deliver compliant, professional financial advice in a busy branch. You will build lasting client relationships, educate customers on banking platforms, and drive sales and service targets while ensuring accurate recordkeeping.

The role requires FAIS and TCF awareness, 1–3 years’ experience in customer-facing roles, and a focus on ethical, client-centric service. Applications close on the indicated date.

Qualifications

• Grade 12 or NQF Level 4 is mandatory; a higher FAIS-aligned certificate is preferred.
• 1–3 years’ experience in customer-facing roles within financial services is required.
• Knowledge of FAIS, TCF and customer-centric advice principles is important.

Responsibilities

• Build and maintain long-term client relationships in a high-volume branch.
• Provide compliant, professional financial advice and walk-in clients through banking solutions.
• achieve individual and branch sales and service targets while maintaining records.
• Ensure adherence to FAIS, FICA and TCF requirements with accurate documentation.

Skills

Client-focused

Sales targets

Communication skills

Interpersonal skills

Attention to detail

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking/Business Admin

Tools

CRM systems

MS Office

Job description

FNB in Pretoria is seeking a Branch External Sales and Service Advisor to deliver compliant, professional financial advice in a busy branch. You will build lasting client relationships, educate customers on banking platforms, and drive sales and service targets while ensuring accurate recordkeeping.

The role requires FAIS and TCF awareness, 1–3 years’ experience in customer-facing roles, and a focus on ethical, client-centric service. Applications close on the indicated date.